Patrique Mercier Recruitment is excited to offer a fantastic opportunity for an Italian Speaking Customer Service Representative to join our team in Greece. If you have a passion for customer service and speak Italian fluently, this role is perfect for you!

In this position, you will be responsible for providing exceptional support to our Italian-speaking customers, addressing their needs, inquiries, and concerns with professionalism and care. Your efforts will be key in ensuring an outstanding customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in Italian and English
• Assist customers with product information, order details, and troubleshooting
• Resolve customer complaints and issues in a timely and effective manner
• Maintain detailed records of customer interactions and follow up as needed
• Collaborate with team members and other departments to enhance the customer service experience
• Stay updated on product offerings and company policies to provide accurate information

Requirements

• Fluency in Italian and English, both written and spoken
• Prior experience in customer service is an advantage
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a proactive approach
• Able to manage multiple inquiries and prioritize tasks effectively
• Detail-oriented with a commitment to customer satisfaction
• Comfortable using computer systems and customer service applications

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus