MadLab, the company behind NurseRecruiter.com, is currently seeking a dedicated and customer-oriented individual to join our team as a Customer Service Specialist. NurseRecruiter.com is the largest nursing job board in the United States, and we are committed to providing exceptional service to both nurses and employers in the healthcare industry. As a Customer Service Specialist, you will play a vital role in ensuring that our customers have a positive and seamless experience with our platform.

Responsibilities

• Provide excellent customer service by responding to inquiries and resolving issues via phone, email, and chat
• Assist customers in navigating our job board platform and provide guidance on its features and functionality
• Collaborate with internal teams to address customer concerns and provide timely solutions
• Maintain accurate and detailed records of customer interactions and follow up as necessary
• Continuously improve customer support processes and resources
• Stay up-to-date with NurseRecruiter.com’s services, policies, and industry trends

Requirements

• Previous experience in a customer service role
• Excellent communication skills, both written and verbal
• Ability to provide clear and concise instructions to customers
• Strong problem-solving and troubleshooting skills
• Proficiency in using customer support software and tools
• A self-motivated and proactive mindset
• Ability to work independently and manage time effectively
• Empathy and a genuine desire to help others