Commify is a leading provider of business communication solutions, specializing in SMS, WhatsApp, Email, VOIP, and other communication technologies. With a presence in 9 countries, including the UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia, and the USA, Commify serves over 50,000 businesses worldwide and sends over 5 billion communications annually. As a values-led company, we believe our people are our greatest asset, and we are dedicated to making business communication brilliant.

Requirements

We are currently seeking a Customer Success Executive to join our team at Commify. In this role, you will be responsible for ensuring the success and satisfaction of our valued customers. You will work closely with clients, understanding their business needs, and providing them with the support and guidance they need to achieve their goals.

Responsibilities:

• Build and maintain strong relationships with customers, acting as their main point of contact
• Proactively engage with customers to understand their business needs and identify opportunities to upsell and cross-sell our products
• Onboard new customers and guide them through the implementation process for a smooth transition
• Monitor customer usage and identify any potential issues or areas for improvement
• Collaborate with internal teams, including Sales, Product, and Support, to address customer needs and resolve any issues
• Keep customers updated on new features, upgrades, and enhancements
• Conduct customer satisfaction surveys and gather feedback to continuously improve our services

Requirements:

• Prior experience in a customer-facing role, preferably in the software or technology industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to build and maintain relationships with customers
• Highly motivated and results-oriented
• Ability to work independently as well as part of a team
• Flexibility to adapt to changing priorities and deadlines

Benefits

• Competitive Salary (€30,000 to €35,000)
• Company Bonus Scheme based on performance
• Private Healthcare & Dental
• 25 days annual leave plus Bank Holidays
• Birthday off work
• Death in service (4x salary)
• Christmas voucher
• Monthly/quarterly socials
• Training & Development opportunities
• Hybrid working