Customer Success Manager for Enterprise | Cloudlinux | Remote (Worldwide)

Customer Success Manager for Enterprise | Cloudlinux | Remote (Worldwide)

Remote Worldwide
Application ends: July 18, 2024
Apply Now

Job Description

Description

What You’ll Do:

  • Engage with selected enterprise customers and build rapport with the customer’s engineering, operations, and procurement teams;
  • Gather info on the customer’s Linux OS, applications, and patching environment as well as plans and goals to better understand the customer’s current and future requirements;
  • Monitor customer’s service usage levels, lead contract renewals and negotiations and address any/all billing related issues on an ongoing basis;
  • Maintain and keep current all customer account data, tasks, deals, quotes, notes and related documents in the CRM and designated locations
  • Ensure customer awareness of all-new service, product, and business developments that may be of value and/or impact to the customer’s operations;
  • Maintain a cadence of communicating with customers about their service adoption and experiences using the response data to develop deeper engagement and identify upsell and cross-sell opportunities;
  • Collaborate closely with TuxCare Sales, Engineering and Product to communicate customer status and feedback and to provide recommendations and proposals against identified opportunities;
  • Engage with the customer to secure important customer feedback and support to use their company in our business efforts (e.g. logo display, customer testimonials, case studies);
  • Engage resources from across the organization as needed to ensure rapid response to customer reported technical and business issues;
  • Represent the voice of the customer to inform our sales process and product roadmap;
  • Become familiar with all service delivery and supporting back-office applications and processes that impact the customer experience in order to effectively and efficiently guide recommendations and decision-making.
  • Embody and operate by the CloudLinux Principles.

Requirements

What We’re Looking For:

  • 5+ years in a Sales, Customer Success, Relationship Management, Account Management, or similar role;
  • Experience with the business and technical aspects of Linux OS, the marketplace, the major players, Linux security practices, patching operations, public/private cloud services, data center services is preferred;
  • Experience working with medium and large enterprise customers from both a technical and business process perspective (investment decision making, budgeting, procurement, operations, finance, contracts, legal, accounts payable, etc.)
  • Exceptional communication skills, highly organized, collaborative, and detail-oriented;
  • Ability to multi-task and prioritize appropriately across multiple concurrent customer engagements;
  • Experience with MEDDIC / MEDDPICC sales methodology and approach;
  • Experience building and maintaining relationships, while working to mitigate risk in the delivery of Linux/security services;
  • A customer-centric and positive attitude with a desire to help our customers (external and internal) reach their goals;
  • Experience with daily usage of a CRM is required; we use HubSpot

Benefits

What’s in it for you?

  • A focus on professional development;
  • Interesting and challenging projects
  • Flexible working hours
  • Paid one month vacation per year and unlimited sick leave
  • Medical insurance reimbursement
  • Co-working and gym/sports reimbursement
  • The opportunity to receive a reward for the most innovative idea that the company can patent

By applying for this position, you agree with Cloudlinux Privacy Policy and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information.