Customer Success Manager for Enterprise | Cloudlinux | Remote (Worldwide)

Customer Success Manager for Enterprise | Cloudlinux | Remote (Worldwide)

Remote Worldwide
Application ends: July 18, 2024
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Job Description


What You’ll Do:

  • Engage with selected enterprise customers and build rapport with the customer’s engineering, operations, and procurement teams;
  • Gather info on the customer’s Linux OS, applications, and patching environment as well as plans and goals to better understand the customer’s current and future requirements;
  • Monitor customer’s service usage levels, lead contract renewals and negotiations and address any/all billing related issues on an ongoing basis;
  • Maintain and keep current all customer account data, tasks, deals, quotes, notes and related documents in the CRM and designated locations
  • Ensure customer awareness of all-new service, product, and business developments that may be of value and/or impact to the customer’s operations;
  • Maintain a cadence of communicating with customers about their service adoption and experiences using the response data to develop deeper engagement and identify upsell and cross-sell opportunities;
  • Collaborate closely with TuxCare Sales, Engineering and Product to communicate customer status and feedback and to provide recommendations and proposals against identified opportunities;
  • Engage with the customer to secure important customer feedback and support to use their company in our business efforts (e.g. logo display, customer testimonials, case studies);
  • Engage resources from across the organization as needed to ensure rapid response to customer reported technical and business issues;
  • Represent the voice of the customer to inform our sales process and product roadmap;
  • Become familiar with all service delivery and supporting back-office applications and processes that impact the customer experience in order to effectively and efficiently guide recommendations and decision-making.
  • Embody and operate by the CloudLinux Principles.


What We’re Looking For:

  • 5+ years in a Sales, Customer Success, Relationship Management, Account Management, or similar role;
  • Experience with the business and technical aspects of Linux OS, the marketplace, the major players, Linux security practices, patching operations, public/private cloud services, data center services is preferred;
  • Experience working with medium and large enterprise customers from both a technical and business process perspective (investment decision making, budgeting, procurement, operations, finance, contracts, legal, accounts payable, etc.)
  • Exceptional communication skills, highly organized, collaborative, and detail-oriented;
  • Ability to multi-task and prioritize appropriately across multiple concurrent customer engagements;
  • Experience with MEDDIC / MEDDPICC sales methodology and approach;
  • Experience building and maintaining relationships, while working to mitigate risk in the delivery of Linux/security services;
  • A customer-centric and positive attitude with a desire to help our customers (external and internal) reach their goals;
  • Experience with daily usage of a CRM is required; we use HubSpot


What’s in it for you?

  • A focus on professional development;
  • Interesting and challenging projects
  • Flexible working hours
  • Paid one month vacation per year and unlimited sick leave
  • Medical insurance reimbursement
  • Co-working and gym/sports reimbursement
  • The opportunity to receive a reward for the most innovative idea that the company can patent

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