Customer Success Manager, Mid-Market | Seamless.AI | Remote (United States)

Customer Success Manager, Mid-Market | Seamless.AI | Remote (United States)

Remote US
Application ends: September 26, 2024
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Job Description

The Opportunity

As a Customer Success Manager at Seamless, you will be responsible for the retention and expansion of Seamless AI’s accounts in our mid-size business segment. The Mid-Market CSM is responsible for driving growth and product adoption across the overall book of business, while ensuring the success of our customers and maximizing lifetime value. The Mid-Market CSM will also be responsible for actively contacting customers, identifying situations that may put these clients at-risk while working to solve them, and serving as a direct through-line for feedback to our leadership team on the needs of our customers as it affects our product road-map.

Responsibilities

  • Engage with existing customers, understanding their needs and experiences with Seamless.AI to ensure satisfaction and identify opportunities for account growth
  • Lead the renewal process from start to finish, including contract negotiations, ensuring a high retention rate
  • Develop and implement strategies to increase customer investment in Seamless.AI products and services
  • Work closely with customer success and sales teams to identify opportunities for account expansion
  • Conduct regular account reviews to monitor customer satisfaction and identify any potential issues before renewal
  • Maintain accurate records of customer interactions, transactions, and feedback, while using this data to improve future strategies
  • Stay updated on Seamless.AI product developments and industry trends to provide knowledgeable support and advice to customers
  • Leverage a combination of tech-touch and personal-touch outreach to employ a proactive approach to ensuring customer health across the Mid-Market customer-base
  • Take a consultative approach to make sure that the customer is maximizing their usage of Seamless.AI, and ensure that they will renew their subscriptions year over year
  • Keep track of customer organizational changes, identify at risk customers, and coordinate efforts to eliminate risk
  • Escalate issues to drive resolution in a timely, proactive manner

Education & Requirements

  • Bachelor’s Degree in Business, Marketing, or a related field
  • 2-3 years experience in sales, account management, or customer success, preferably in a technology or SaaS environment
  • Excellent written and verbal communication skills
  • Team player, able to work alongside several internal teams
  • Detail-oriented, Well organized, Sales experience an advantage
  • Salesforce, Gainsight, Outreach, high density call volume experience an advantage
  • Ability to learn new technologies quickly and train others
  • Strong negotiation and closing skills
  • Ability to build rapport and foster long-term relationships with customers
  • Self-motivated with a results driven approach

Check out what our employees think about working at Seamless: CLICK HERE