Customer Support Specialist | beehiiv | Remote (United States)

Customer Support Specialist | beehiiv | Remote (United States)

Remote US
Application ends: August 3, 2024
Apply Now

Job Description

This is an incredible opportunity to join averyfast growing startup as one of the first few people on the Support Team.

This is a customer-facing role requiring relationship management skills and technical knowledge. You will work with business leaders to understand their needs and map beehiivs solutions to their goals. As a Customer Support Specialist, you will work with the customer throughout their entire lifecycle: from onboarding to ongoing support to renewal, while coordinating with internal teams to provide the best support possible.

The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills. We respect each other as individuals and know work is just one part of life; we want you to have the flexibility and support you need to achieve fulfillment in your personal and professional lives.

What you will be responsible for

  • Act as the main point of contact for any customer escalations to drive resolution in a timely, proactive manner
  • Be available to potentially work nights, weekends, and holidays
  • Become the customer advocate to drive cross-functional projects and initiatives across Sales, Product and Support
  • Work diligently to unblock and assist users to achieve their desired outcome
  • Create and build thorough documentation and processes to assist both users and improve internal processes
  • Contribute towards building a world-class support team

Experience

Ideally you will have:

  • 2+ years of working in a similar support role
  • Prior experience working with Zendesk and other support tools
  • Excellent customer relationship management skills
  • Solid communication, listening, and writing skills
  • Ability to problem solve and resolve client issues
  • Strong organization skills: able to work independently with little direction when necessary
  • Genuine excitement about scaling a nascent platform
  • An ownership mentality
  • Experience working at an email platform is a huge plus

Salary and Perks

  • Competitive salary
  • Stock Options
  • Health, Dental, and Vision Insurance
  • 401(k) employer match
  • Unlimited PTO (mandatory 10 days per year minimum)
  • Annual IRL Retreats
  • Unlimited book budget
  • Wellness Day Off each month