Deal Desk Analyst (AMER East)An overview of this role

GitLab’s Deal Desk team partners closely with our Field Organization to support Quoting, Pricing structure and booking transactions. This team serves as the primary liaison between our Sales & Finance teams and is responsible for the efficient, accurate and timely sales bookings. As part of the larger Revenue Operations team, the Deal Desk team supports our constantly changing and complex business as we launch new products, implement new processes and expand into new countries.

We’re looking for an experienced, dedicated and empathetic Deal Desk Analyst to join our AMER Deal Desk team supporting our East sales region. Our AMER Deal Desk team is distributed across the U.S. and supports teams in the U.S., Canada, & South America, maintaining SLAs and supporting our AMER sales teams as GitLab’s customer base continues to grow. 

What you’ll do  

• Act as a trusted advisor & go-to resource on deal structure, quoting, and order form creation; advises on various contract options to drive deal closure
• Support sales by being the primary point of contact for all questions related to deal structure, opportunity booking, subscription management and license delivery
• Interpret deal intent and advise on required approvals based on Deal Approval Matrix, when needed helping obtain approvals
• Review SFDC Quotes and Order Forms for accuracy ensuring deal intent is captured, revising when necessary
• Assists to interpret contractual language and escalate to ensure deals comply with revenue recognition and operational policies
• Partner with cross-functional teams (Billing, Channel, Revenue) to support the Quote to Cash process
• Responsible for reviewing SFDC opportunities to result in accurate booking metrics (Net ARR, ARR Basis, Amount, Recurring Amount) 
• Collaborate with system teams to identify solutions for common QTC errors
• Participate in sales region forecast calls, QBRs, & EoQ Daily Standups

What you’ll bring 

• Ability to work in the Eastern Time Zone 
• Proven experience in Deal Desk/Sales quoting functions
• The ability to provide quoting guidance
• A strong understanding of revenue recognition in context of contract structures
• A strong understanding of legal documents/terms impacting contract structuring
• Strong sense of ethics and commitment to Transparency
• Exceptional attention to detail 
• Technical acumen, especially around CPQ tools
• Experience with Zuora is a plus
• A sense of humor and curiosity and compassion for our customers

What it’s like to work here at GitLab

The culture here at GitLab is something we’re incredibly proud of. Because GitLab team members are currently located in over 51 different countries, you’ll spend your time collaborating with kind, talented, and motivated colleagues from across the globe. Some of the benefits you’ll be entitled to vary by the region or country you’re in. However, all GitLab team members are fully remote and receive a “no ask, must tell” paid-time-off policy, where we don’t count the number of days you take off annually. You can work incredibly flexible hours, enabled by our asynchronous approach to communication. We’ll also help you set up your home office environment, pay for your membership to a co-working space, and contribute to the travel costs associated with meeting other GitLab employees across the world.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application.

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