Patrique Mercier Recruitment is thrilled to present a great opportunity for a Dutch Speaking Customer Support professional specializing in IT companies. This role is ideal for individuals passionate about technology and customer service, eager to assist Dutch-speaking clients in resolving their queries and enhancing their experience with leading IT solutions.

As a Dutch Speaking Customer Support representative, you will play a crucial role in providing top-notch support to customers in the IT sector. Your responsibilities will include assisting users with technical issues, answering questions about products and services, and ensuring that clients have the necessary information to make informed decisions.

Joining our client’s team means becoming part of a dynamic environment that values customer satisfaction and teamwork. You will have the chance to enhance your technical knowledge and improve your skills while contributing to the success of the company and its clients.

Responsibilities

• Provide exceptional customer support to Dutch-speaking clients in IT
• Assist customers with technical issues and product inquiries
• Troubleshoot and resolve software/hardware problems effectively
• Document interactions with clients and maintain accurate records
• Educate users about product features and functionalities
• Collaborate with technical teams to address complex inquiries
• Ensure timely follow-ups and resolution of customer issues

Requirements

• Fluency in Dutch and English, both written and spoken
• Prior experience in customer support, preferably in the IT sector
• Strong technical aptitude and understanding of IT products
• Excellent communication and problem-solving skills
• Ability to work independently as well as in a team
• Detail-oriented with a focus on customer satisfaction
• Familiarity with support software and ticketing systems
• Willingness to learn and adapt to new technologies

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )