Engineering Tools Technical Support Analyst – JIRA, Bitbucket, Confluence | BAE Systems | $84k-$143k | Remote (US)

Engineering Tools Technical Support Analyst – JIRA, Bitbucket, Confluence | BAE Systems | $84k-$143k | Remote (US)

84,000 - 143,000 / year
Remote US
Application ends: July 22, 2024
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Job Description

Job Description
BAE Systems has a job opening for an Engineering Tools Technical Support Analyst. As a key member of the Engineering Tools team, the support analyst is responsible for the day to day support of the Software Engineering application environments across BAE Systems. The vast majority of tools are commercial (COTS) or open source. General support activities include developing and executing installation procedures, application testing, troubleshooting, responding to service desk break/fix tickets and service requests, how-to questions and documenting changes to the production environment in accordance to internal and DFARS policies and procedures.

The candidate should be customer service oriented, attentive to detail, strong leadership skills, self-motivated and work well in teams. Flexibility in approach to finding solutions, the ability to understand and act on the customer needs and priorities, and learn new technologies quickly are some of the qualities a successful candidate will have. You will also need to be willing to respond to occasional off-hours outages and take part in subsequent service restoration efforts.

Required skills include a strong knowledge and working experience of Software Engineering Tool environments. Examples include Atlassian suite (JIRA, Bitbucket, Confluence), Subversion, Gitlab, Collaborator, Coverity. Duties include the following:

  • Design, operation and support of Software Engineering Tools.
  • Administration and operational support of multiple Software Engineering application environments across BAE Systems.
  • Troubleshoot performance, availability and overall health of tool environments.
  • Assist in planning, and upgrading of applications using Windows and Linux servers and client environments.
  • Create and maintain documentation for engineering application client and server installations and upgrades.
  • Support users in a timely manner using ServiceNow Help Desk ticketing system.
  • Interested candidates should have good communication and organizational skills, and a working experience administering of Software Engineering Tool environments.
  • Candidate should also exhibit sound judgement, initiative and self-motivation, and be able to complete tasks with minimal supervision.
  • Attention to detail, solid communication and teamwork skills will be required to work effectively.
  • Close collaboration with peers, Engineering and Engineering Tools personnel is essential.
  • The ability to manage time effectively while dealing with a variety of issues in a dynamic environment will be key to the success of this individual

Required Education, Experience, & Skills
Strong knowledge and working experience of Software Engineering Tool environments.

Atlassian suite (JIRA, Bitbucket, Confluence), Subversion, Gitlab, Collaborator, Coverity.

Design, operation and support of Software Engineering Tools.

Administration and operational support of multiple Software Engineering application environments across BAE Systems.

Assist in planning, and upgrading of applications using Windows and Linux servers and client environments.

Ability to multi-task and reprioritize work, as required, to meet dynamic customer service environment.

Excellent Customer service skills at all levels.

Ability to work well in a team environment, in either a lead or participant role.

General understanding of Engineering disciplines and tools.
*** Must be US Citizen. ***

Preferred Education, Experience, & Skills

  • Working experience administering server/client application environments. Atlassian Suite (JIRA, Bitbucket, Confluence), Gitlab or Coverity.
  • Experience supporting DevOps environments.
  • Experience working with virtualized environments such as VMware Workstation and VCenter.
  • DFARS compliance.

Typical Education and Experience

  • Bachelor’s Degree and 4 years work experience or equivalent experience

Pay Information
Full-Time Salary Range: $83900 – $142600

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems, Inc.
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.