Patrique Mercier Recruitment, the leading agency focused on helping candidates secure jobs in their native languages across various countries, is excited to announce an opening for a Finnish Speaking Technical Support role within the consumer services industry. With a specialization in sectors including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications, our mission is to match exceptional candidates with employers who value their skills and linguistic abilities. Our comprehensive recruitment process ensures a perfect fit for both candidates and employers, paving the way for fulfilling international career opportunities. By joining us, you’ll be part of a dynamic and diverse team that strives to create seamless connections between job seekers and their ideal roles abroad. If you are a Finnish-speaking individual with a passion for technology and customer service, we invite you to explore this exciting opportunity with us at Patrique Mercier Recruitment, a project proudly owned by The House of Mercier. Together, let’s help you find your dream job abroad, while you provide outstanding support to customers navigating technical challenges in a fast-paced environment.

Responsibilities

• Provide technical support to Finnish-speaking clients via phone, email, and chat.
• Diagnose and troubleshoot technical issues in a timely manner.
• Document and track customer interactions in the support system.
• Provide clear and effective solutions to customer inquiries.
• Collaborate with team members and other departments to enhance customer satisfaction.
• Educate customers on product features and usage best practices.
• Maintain a high level of professionalism and customer care throughout the support process.

Requirements

• Fluent in Finnish and English, both written and spoken.
• Proven experience in a technical support or customer service role.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Familiarity with consumer technology and software applications.
• Excellent communication and interpersonal skills.
• Availability to work flexible hours, including weekends if needed.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus / Holiday Bonuses
• 2 Extra Salaries Per Year
• Fully Paid Training
• Good Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many extras