Maximo Technical Support Analyst II | The City of Fort Worth | $71k – $92k | Remote (United States)

Maximo Technical Support Analyst II | The City of Fort Worth | $71k – $92k | Remote (United States)

71,000 - 92,000 / year
Remote US
Application ends: September 19, 2024
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Job Description

Starting Pay Range from $70,855 – $92,112 annual compensation

** Sign-On Incentive of $4,000 **  ***50% paid after the completion of first pay period, 50% paid after completion of 6 months of employment. ***

Job Posting Closing on: Tuesday, June 18, 2024

Workdays & Hours: Monday – Friday 8am – 5pm; Some evening/weekend work required.  Hybrid schedule option in place requiring 3 days a week on-site. Participate in a 24 x 7 on call rotation, generally on call for one week, twice a year.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more.

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Maximo Technical Support Analyst II job is available with the City of Fort Worth Water Department/Management Services/Water IT Section.

Working as part of a team, you will be responsible for ensuring that the Enterprise Asset Management system is available 24/7 and is aligned with the Utility’s rehabilitation and replacement strategies and critical infrastructure objectives.  This position requires strong knowledge of all areas of Maximo system administration including Application Designer, Database Configuration, Maximo Integration Framework, System Properties, Escalations, Automation scripts, security groups, BIRT Reports, version upgrades and fixes, and monitoring and troubleshooting application errors.  This position also provides support to end-users to resolve system issues as well as development and support of associated integrations.

This Position qualifies for the following incentives which is separate from the base pay:

  • ** Sign-On Incentive of $4,000 **  ***50% paid after the completion of first pay period, 50% paid after completion of 6 months of employment. ***

Minimum Qualifications

  • Bachelor’s degree from an accredited college or university with major coursework in Computer Science, Management Information Systems, or related field with two years of responsible experience in an information systems technical support capacity.
  • Two (2) years of experience with Maximo enterprise asset management solution or comparable asset management solution, like Asset Panda, Cityworks, VUEWorks or SAP EAM.
  • Valid Driver’s License

Preferred Qualifications   

  • Knowledge of asset management, work management, materials warehousing, and inventory management concepts, preventive, corrective, and predictive asset management concepts
  • Experience with integrations between GIS and Maximo, including data synchronization and imbedded mapping, preferably using GeoWorx Sync and GeoWorx Office
  • Three years Structured Query Language (SQL) and relational database experience
  • Two years of experience supporting a Utility application environment
  • Two (2) years of experience in cloud SaaS application environments
  • Municipality experience is a plus

The Maximo Technical Support Analyst II job responsibilities include:

  • Provide functional and technical support to users of the Maximo 7.6 application and related systems through in-person and remote support utilizing phone, email and remote tools.  Escalate technical issues to the System Administrator as needed.
  • Assist in processing Water User Access Requests and Position Status Reports as it pertains to Maximo access and assist in maintaining the personnel records within the Maximo application, including Person, User and Labor records.
  • Assist in Maximo administrative tasks such as monitoring application logs, integration queues, JVM up time and user logins.
  • Assist users with data analysis, queries and ad-hoc reports to support daily operational, asset /work management and warehouse business processes. Develop and modify Maximo QBRs and BIRT reports to support business process and utility regulatory reporting requirements.
  • Work closely with business unit users to analyze business requirements, translate into technical specifications and design, develop, document and implement application modifications and interfaces to support the business needs.
  • Verify the integrity and availability of all hardware, server resources, databases, integrations, systems and key processes, ensuring that they are performing efficiently and as designed.
  • Maintain and support system integrations with GIS (Geographical Information System), CRM (Customer Relationship Management), SCADA, ERP (Financial and Human Capital Software) , and CIS (Water Billing).
  • Assist in identifying training and development needs of customers dependent on the divisional business process and stay current with industry trends and innovations to ensure personnel are provided with the instruction and application that meets those business needs. Assist in training of internal lower level supporting staff to support application and customers.
  • Assist in the preparation and periodic recovery testing of disaster recovery plans.
  • Coordinate and execute Maximo system software upgrades with other Fort Worth Water Department divisions and vendors. Escalate upgrade issues as they arise.
  • Assist with the review of all relevant vendor contracts, professional service agreements, invoices, support renewals, and ensure license compliance.
  • Coordinate with contracted vendors on Water Utility projects.
  • Adapt and self-educate on new technologies to provide recommendations regarding its usage in our environment.
  • Perform other duties as required.