Renewals Analyst | Flock Safety | $60k-$80k | Remote (United States)

Renewals Analyst | Flock Safety | $60k-$80k | Remote (United States)

60,000 - 80,000 / year
Remote US
Application ends: August 8, 2024
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Job Description

Who is Flock?

Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime. We are committed to protecting human privacy and mitigating bias in policing with the development of best-in-class technology rooted in ethical design, which unites civilians and public servants in pursuit of a safer, more equitable society. 

Our Safety-as-a-Service approach includes affordable devices powered by LTE and solar that can be installed anywhere.  Our technology detects and captures objective details, decodes evidence in real-time and delivers investigative leads into the hands of those who matter. 

While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fun relationships even when we are physically apart. Our flock of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. Flock Safety is headquartered in Atlanta and operates nationwide. We have raised over $380M in venture capital including a recent Series E round led by Tiger Global.  Now surpassing a 3B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity

The Renewals Analyst will report directly to the Senior Director, GTM Operations & Business Process and work directly with the Revenue Operations team. This person will be the primary point of contact for the sales and success reps for support in building quotes and agreements for our customers. Due to the nature of our customers and their individual procurement processes, the quoting and agreement process might have different requirements to allow them to purchase. This position is designed to enable the revenue team with a go to person for Customer Success Managers while also managing daily tasks of standard Renewal operations including processing Renewal opportunities and associated support tickets.

How you’ll make an impact: 

  • Intake of support cases for our Customer Success (CS) team, providing systems and process support to our front-line Customer Success Managers, and escalating as necessary.
  • Become an expert in our sales process and sales tech stack, allowing you to support in the moment issues.
  • Support CS teams in providing our customers with a smooth procurement and purchasing experience.
  • Collaborate with the Business Systems team to complete quarterly projects and sprints related to process and system improvements.
  • Become an expert in Flock’s products, pricing, and sales programs, allowing you to work with sales representatives to ensure accurate and enticing sales quotes are sent to customers.
  • Communicate effectively with and respond to/act on requests both from internal stakeholders and directly from customers/partners
  • Act as first-line control for contractual risk management, ensuring that contracts are reviewed and approved in line with company policy and that deviations are appropriately escalated/monitored.
  • Ensure that appropriate filing and attribution is maintained for all customer agreements.
  • Support the Sales and Post-sales teams with all back-office processes and driving Salesforce compliance.
  • Maintain process documentation and training material as process and tech stack are updated.
  • Other tasks as might be required from time to time.

The Skillset

  • 2+ years of Deal Operations, Deal Desk or Sales Operations experience at a high growth technology company.
  • 2+ years of experience with Salesforce.
  • Experience with SaaS sales quote & agreement solutions preferred.
  • Ability to learn on the go, be a self-starter
  • High attention to detail
  • Advanced MS Office skills
  • Advanced Google Doc skills
  • Experience managing templates in Docusign CLM and plus

Feeling uneasy that you haven’t ticked every box? That’s okay, we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Renewals Analyst at Flock Safety. 

The First 30 Days

  • Complete onboarding activities and start to meet your peers and stakeholders
  • Understand sales data structure + Flock’s GTM model
  • Take partial ownership of the RevOps billing queue (as it relates to renewals)
  • Perform 10 renewals

The First 60 Days 

  • Develop a deeper understanding of Flock Safety’s use within CPQ/SFDC. Start being a contributor immediately, reviewing RevOps tickets, completing basic CPQ quoting work, and understand what are commercial questions vs system questions vs gaps
  • Deeply understand our billing process & data architecture
  • Set up regular cadence with billing team managers to ensure we have a consistent feedback loop & deliver the right ongoing training for Customer Success Managers (CSMs)
  • Actively process Renewals and work closely with CSMs and CSM Managers at the end of 60 days
  • Take full ownership of the RevOps billing queue

90 Days & Beyond 

  • Now you’re rolling!  You have ensured that you understand Flock’s GTM and data structure, are familiar with the tools and KPIs we use, and have built a strong relationship with your RevOps team members, key CSM leaders, and key cross functional stakeholders
  • You are ready to fully own the renewal queue
  • You are able to respond to customer inquiries on Renewal Billing Cases
  • Build standard reporting/meeting cadence on renewal forecasting per vertical to CSM and finance leaders

The Interview Process

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. 

  1. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are
  2. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field
  3. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners
  4. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more 

The Perks

💰Salary & Equity: In this role, you’ll receive a starting salary of $60,000-$80,000 as well as stock options

🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 

👪Family Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers. 

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or fertility treatment.

🧠Mental Health: All employees receive an annual subscription to Headspace

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚L&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

🏢Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area).

🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. 

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.