Senior Developer Success Engineer, Ireland | Temporal Technologies | £100k – £115k | Remote (Ireland)

Senior Developer Success Engineer, Ireland | Temporal Technologies | £100k – £115k | Remote (Ireland)

100,000 - 115,000 / year
Remote Ireland
Application ends: October 3, 2024
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Job Description

Summary

The Senior Developer Success Engineer will act as the frontline for our community.

What You’ll Do

  • Providing solutions to common issues, application architectural guidance, and other developer’s questions on Slack, Discord, Discourse, Zendesk, and more.
  • Building relationships and representing the needs of community members, customers, and our partners.
  • Conducting architecture reviews with users (ranging from individuals to Fortune 10 companies), providing them with necessary guidance so they can confidently build Temporal applications.
  • Architecting, curating, and contributing to a knowledge base to increase the support team’s leverage.
  • Working with engineering and product teams to triage bugs, identify new features for the product, and align on deliverables.
  • Identifying and establishing metrics that help us improve the quality of support we provide and the scale at which we can provide it.
  • Adhering to a set of standards and etiquette for support at Temporal.
  • Establish areas of technical proficiency across the Developer Success organization to further develop technical expertise/skillsets as the organization grows.
  • Mitigate the workload of requests into Engineering while maximizing the user experience.
  • Develop new strategies and processes for how to enable our users to self-service or one: many capabilities.
  • Advocate for our developers and customers internally, and help the broader team connect more deeply with our users.
  • Actively promote Temporal in our community, and create valuable content for our users, including blog posts, videos, etc.

What You’ll Bring

  • Live within Ireland with a preference for Dublin.
  • 8+ years of experience as a developer, preferably fluent in one or more of the following languages: Python, Java, Golang, TypeScript.
  • Experience with deployment and managing medium to large-scale architectures (e.g., Kubernetes or Docker).
  • Experience with monitoring tools such as Prometheus and Grafana and troubleshooting performance and availability issues.
  • Minimum of one year experience in an internal or external customer-facing role.
  • Passion for helping others regardless of who they are or how they act.
  • Experience working with or as part of remote teams.
  • Strong written and verbal communication skills.
  • Seek to understand first, lead with data, and rely on facts.

Nice to Have

  • Previous experience in customer-facing positions such as a professional services consultant, solutions architect, customer engineer, etc.
  • Experience with security certificate management and implementation.
  • Ability to understand use cases and translate them into Temporal design decisions and architecture best practices.
  • Technologies: EKS, GKE, Kubernetes, Prometheus, Grafana, OpenTracing, Terraform/Ansible/CDK.

Compensation

  • The estimated pay range for this role is £100,000 – $115,000.
  • Additionally, this role is eligible to participate in Temporal’s equity plan.