Management Level

G

About Organization:

EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,000 employees across UK, US, India and Poland, it supports 37 Million people in 120 countries. EQ’s purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base.

EQ is a company that has been built with strong values at the very core of our offering. Dealing with some of the most successful companies and government agencies, excellence, integrity, professionalism, partnership, commercial and innovation are therefore at the heart of everything we do.

Role Summary

EQ is looking for a Senior Engineer Server Operations to help us deploy and manage our Global infrastructure hosted in multiple data centre and cloud.

We are searching for an enthusiastic engineer ready to join our team to help us evaluate, implement, deploy and support technologies that enable our users to collaborate with UK & US customers. The motivated candidate should have a firm understanding of IT system Infrastructure with good knowledge and understanding of server infrastructure (Windows & Linux), fileservers, security fundamentals, network devices such as load balancers and Firewalls.

Responsibilities and Skills Required

• Proactively maintain and develop all operational infrastructure technology to maintain a 24x7x365 uptime service.
• Proactively monitoring system performance and capacity planning.
• Good knowledge and experience in managing Linux: RedHat, CentOS, Debian, etc.
• Good knowledge and experience in managing Microsoft Infrastructures (Windows Server, Active Directory, RDS) and Hypervisor technology (Hyper-V and VMware).
• Manage, coordinate, and implement software upgrades, patches, certificates, hot fixes and on servers, workstations, and network hardware.
• Awareness of vulnerability management systems such as Qualys and security remediation.
• Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP.
• Expert in PowerShell, Shell, Perl, and/or Python, terraform scripting.
• Strong grasp on configuration management tools, such as Puppet and Chef, Ansible.
• Light experience with DevOps tools such as Jenkins and Git.
• Public cloud skills and awareness (Microsoft Azure, AWS) will be an advantage, particular with infrastructure as code skills.
• Experience with MOVEit Automation and Transfer is added value.
• Excellent troubleshooting skills: Able to solve authentication issues, troubleshoot connectivity issues with servers and certificates.
• Experience with integrating applications and providing support related to infrastructure.
• Enhance and improve existing infrastructure through automation and reporting.
• Take handoff of problems from SME leads and work them independently to root cause.
• Own Root Cause Analysis and Problem Management for Infrastructure issues.
• Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
• Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.

Desirable

• MCSE or relevant Microsoft certification
• ITIL v3/v4 Foundation certification

Attributes and Behaviour:

• Excellent verbal and written communication skills.
• Willing to work in night shift / US business hours / On-Call as required.
• Relevant and current certifications will be an advantage.
• Should have process orientated approach.
• Desire to learn and ability to implement the learnings swiftly.
• Should be an excellent team player, highly motivated and ambitious.
• Ability to manage work as per the targets agreed.
• Ability to work in a virtual and remote environment.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.