Senior Manager of Sales Operations | Postscript | $135k-$160k | Remote (USA)

Senior Manager of Sales Operations | Postscript | $135k-$160k | Remote (USA)

135,000 - 160,000 / year
Remote US
Application ends: August 23, 2024
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Job Description

We are looking for a collaborative, data-driven and creative problem-solver who loves diving into the details. The ideal candidate will possess deep expertise in business processes across the customer lifecycle, strong leadership skills with the ability to influence decision-making, and a track record of playing a pivotal role in successful transformations.

In this role, you will strategically build systems, processes and tools to create best-in-class customer experiences in partnership with CS Leadership. Your expertise will be pivotal in influencing Postscript’s growth journey and enabling our internal go-to-market teams to efficiently generate revenue and scale.

This role is 100% remote

Primary duties

  • Develop and execute large, complex projects to enhance the end-to-end sales journey, ensuring a seamless and positive experience for our customers 
  • Collaborate and execute cross-functionally with Product, Marketing, Finance, Support and other departments and teams to align sales objectives with our overall company goals 
  • Implement scalable processes and maintain sales systems/software to enhance operational efficiency, leveraging industry best practices and innovative technologies, ensuring consistent execution and continuous improvement 
  • Track, analyze, and report on relevant Key Performance Indicators (KPIs) and metrics, including renewals and upsell forecasts, to measure the success and impact of sales initiatives; provide regular updates to stakeholders, highlighting achievements and areas for improvement 
  • Deliver Sales Operation programs to impact key metrics, including: Pipeline Coverage, Sales Cycle Length, Win Rate, Average Deal Size, Stage Penetration, Pipeline Hygiene Score, Forecast Accuracy, Bookings, Customer Acquisition Cost 
  • Leveraging qualitative and quantitative insights, analyze and monitor performance against goals to provide transparency to stakeholders and influence both product roadmaps and go-to-market plans
  • Consistently and proactively communicate, enable, and govern existing and new processes impacting sales organization, customers, and cross-functional partners (cs, product, marketing)
  • Stay on top of Sales Operation industry trends, emerging technologies, and best practices, and apply this knowledge to enhance our sales function at Postscript.

What We’ll Love About You

  • 5+ years of experience in sales operations in the SaaS or E-commerce industry, with 1+ year of management consulting experience preferred
  • High emotional intelligence
  • Experience optimizing sales processes via process engineering, software and tools, such as Salesforce, Hubspot, Gong, and
  • Exceptional communication, project management, collaboration, and influencing skills with the ability to prepare thoroughly for critical questions
  • Proactively analyze, recommend improvements and communicate efficiency and effectiveness of sales operations to sales leadership
  • Strong quantitative and qualitative analytical skills
  • Experience managing complex projects with multiple stakeholders
  • Detailed oriented and organized – particularly in the context of building complicated business systems and analyzing downstream impact and scalability
  • Openness and responsiveness to feedback

What You’ll Love About Us

  • Salary range of USD $135,000-$160,000 base plus significant equity (we do not have geo based salaries)
  • High growth startup – plenty of room for you to directly impact the company and grow your career!
  • Work from home (or wherever)
  • Fun – We’re passionate and enjoy what we do
  • Competitive compensation and opportunity for equity
  • Flexible paid time off
  • Health, dental, vision insurance

What to expect from our hiring process :

  • Intro Call: You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript. 
  • Hiring Manager Intro: You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position. 
  • Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
  • Homework Assignment: We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you’ve solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
  • Final FEACH Interview: This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
  • Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.
  • Offer: We send over an offer and you (hopefully) accept! Welcome to Postscript!

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