A Senior Operations Manager oversees the overall performance and service delivery across multiple business units. They are responsible for managing and mentoring a team of Operations Managers, ensuring operational efficiency, driving service excellence, and aligning operations with the company’s strategic goals. This role requires a strong leader focused on performance, client satisfaction, and continuous improvement.

TASKS:

Lead and Mentor Operations Managers

• Directly manage and mentor Operations Managers, providing guidance, coaching, and support to ensure they lead their teams effectively and meet key business objectives.
• Foster a high-performance culture, promoting top-tier service delivery and continuous improvement.

Drive Service Excellence:

• Lead initiatives focused on enhancing service quality, client satisfaction, and operational efficiency.
• Implement and monitor internal processes, ensuring adherence to quality standards and key performance indicators (KPIs).

Strategic Planning:

• Collaborate with senior leadership to create and execute operational strategies that align with the company’s broader goals, ensuring long-term success and scalability.

Team Development & Training:

• Lead and develop high-performing teams by providing continuous coaching and professional development.
• Ensure all team members, including upper management, are fully trained and equipped to perform their roles at the highest level.

Performance Monitoring:

• Analyze and oversee the department’s performance, using data-driven approaches to track KPIs and ensure continuous development.

Cross-Departmental Collaboration:

• Work closely with all functions of the business to ensure seamless operations, driving collaboration and synergy across departments.

Requirements

QUALIFICATIONS:

• At least 4-5 years of proven experience as an Operations Manager or Senior Operations Manager
• Experience working remotely is Highly Preferred
• Excellent Interpersonal skills – ability to build relationships quickly, fostering respect and influence with key clients or internal business contacts.
• Ready to handle a myriad of tasks depending on business needs
• Highly proficient in the English Language (Both written and oral)
• Intermediate skills with Microsoft Office Systems and GSuite
• Strong analytical and project management skills with a focus on flawless execution and attention to detail
• US Healthcare Experience is a Must
• Medical experience is preferred

Benefits

RATE AND REWARDS:

• Starting Rate is at $2200 (USD) monthly
• Employment Type: Independent Contractor
• Free Training
• Paid Time Offs
• HMO Coverage
• Performance-Based Increase
• Permanent Work From Home