Our Values:

Dream big

—Be visionary, strategic, and open to innovation

Build great things

—Work in service of our users, always improving and pushing higher

Take ownership

—Take responsibility with bold decision-making and bias for action

Win like a sports team

—Be trusting and collaborative while empowering others

Learn and grow fast

—Never stop learning and iterate fast

Share our passion

—Share ideas and practice enthusiasm and joy

Be user obsessed

—Empathetic, inquisitive, practical

About the team:

As Goodnotes embraces a remote-friendly approach, ensuring that all team members feel connected, supported, and engaged, regardless of their location, is more important than ever. The People Operations team is at the heart of creating an inclusive and innovative work environment where every employee can thrive. We are expanding our team to include a Senior People Operations Specialist who will focus on enhancing the remote work experience. This role is crucial as we continue to grow and adapt in a world where remote work is becoming the norm rather than the exception. By hiring for this position, we aim to strengthen our commitment to building a supportive and productive remote work culture that aligns with our company’s values and strategic goals.

About the role:

The Senior People Operations Specialist, Remote Experience, is dedicated to creating and implementing strategies that enhance the overall experience of remote employees. This role involves developing programs and initiatives that facilitate effective remote work and support the professional growth and well-being of our remote workforce.

This is the role for you, if you’re excited to work on the things listed below:

• Leading Change: You thrive on the challenges of leading initiatives that support change and improve remote work practices.
• Implement Remote-Friendly Programs: You are passionate about shaping a work environment where remote employees feel as integral, involved, and valued as those in physical offices.
• Facilitate Effective Communication: Ensure that communication across remote teams is seamless and that all employees feel connected to the company’s mission and culture.
• Support Remote Employee Development: Ensure that remote employees have equal access to training and professional development opportunities.
• Using Data to Drive Decisions: You are skilled at using data to understand trends, make decisions, and measure the impact of various initiatives on remote employee experience.
• Enhancing Employee Engagement: You are committed to fostering a sense of belonging and engagement among remote teams through innovative strategies and programs.
• Creating Scalable Remote Work Solutions: You are eager to develop scalable programs that enhance productivity and engagement among remote teams.

The skills you will need to be successful in the above:

Must have skills:

• Proven Experience in Remote Workforce Management: You have a track record of successfully managing and improving the remote work experience in a dynamic organization.
• Strong Organizational and Project Management Skills: You are able to manage multiple projects simultaneously and can effectively prioritize tasks.
• Excellent Communication Skills: You have outstanding written and verbal communication skills, and you can convey complex information clearly to diverse audiences.
• Data-Driven Mindset: You are comfortable with collecting, analyzing, and using data to guide your work and measure your impact.
• Empathy and Cultural Awareness: You have a strong ability to empathize with others and are sensitive to diverse cultures and backgrounds, which is crucial for supporting a geographically dispersed team.
• Innovative Thinking: You are creative and proactive in finding new ways to improve the remote work experience.

Nice to have skills:

• Tech-Savvy: You are proficient in using digital tools and platforms that support remote work, including HR Information Systems, communication tools.

Even if you don’t meet all the criteria listed above, we would still love to hear from you! GoodNotes places a lot of value on learning and development and will support your growth if needed.

The interview process:

• An introductory call with someone from our Talent Acquisition team. They want to hear more about your background, what you are looking for, and why you’d like to join Goodnotes
• A call with our People Ops team members to dig deeper into your skillset for this role
• A call with the VP of Operations to make sure Goodnotes is the right environment for you

What’s in it for you:

• Meaningful equity in a profitable tech-startup
• Budget for things like noise-cancelling headphones, setting up your home office, personal development, professional training, and health & wellness
• Sponsored visits to our Hong Kong or London office every 2 years
• Company-wide annual offsite
• Flexible working hours and location
• Medical insurance for you and your dependents