Senior Security Support Analyst | Coalition, Inc. | Remote (UK)

Senior Security Support Analyst | Coalition, Inc. | Remote (UK)

Remote UK
Application ends: July 22, 2024
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Job Description

About the role

The Security Support Center (SSC) is a global team of cyber security analysts with a mission to help Coalition’s customers detect, identify and solve their cyber risks before they become cyber incidents. 

In addition to providing expert cyber security advisory, this team member will be the starting member of our UK-based security support team. They will collaborate with the SSC Lead and other teams (e.g., product, sales operations, business development) to help mitigate cyber risk for all post-bind and pre-bind security analysis and service.

This is a full time remote position that can be based anywhere in the UK.


  • Leverage prior security or IT engineering experience with cyber security knowledge to Identify risks, and generate resolutions on how to resolve those risks
  • Analyze attack surface scans for vulnerabilities and risks, provide expert assessments with solutions on vulnerabilities and or risk mitigations
  • Learn and adapt to the Insurance industry’s needs to identify when to bring in additional resources or escalations outside of the security team
  • Triage customer issues to find the optimal path for resolution while maintaining assigned projects and customer communications
  • Organize, update, and maintain Security Support Center and support request documentation
  • Expertly train end users and or other coalition employees on security best practices, as well as Coalition control platforms, SSC process and procedure
  • Communicate and collaborate on multiple platforms with other team members and experts when necessary
  • Seek out and maintain knowledge on current cyber security trends and threats
  • Assist in hiring reviews with the SSC Team leads to staff future positions

Skills and Qualifications

  • 5+ years of experience in IT systems architecting or security engineering
  • Excellent verbal and written communication skills and experience handling inbound and outbound customer calls
  • Ability to translate advanced technical specifications to non-technical audiences
  • Experience using support ticket management systems (e.g., Zendesk, Jira)
  • Experience managing and meeting service level agreements (SLAs)
  • Self-motivation, independence, and the ability to balance and prioritize multiple projects
  • Familiarity with security frameworks and standards (e.g., NIST Cybersecurity Framework (CSF), NIST 800-53, CIS Security Controls, MITRE ATT&CK)
  • Familiarity with email security (SPF, DKIM), remote access security (RDP, VPNs, MFA), and basic infrastructure security (e.g., OS fundamentals, patching, network architecture)
  • Familiarity with newer security solutions like ZTNA, SSO, SASE
  • Ability to diagnose and research causes of security issues (e.g., misconfigured DNS records, exposed insecure protocols, use of known-vulnerable software)
  • Familiarity with vulnerability reporting, including CVE details, security researcher publications, and vendor security notices
  • Ability to assist and instruct customer technical staff in implementing security recommendations consistent with the customer’s environment

Bonus Points

  • Multilingual in German, French, and/or Spanish
  • Cyber insurance knowledge