Solutions Engineer

Our Mission

Our ambition is to help bring forward next-generation pricing and underwriting to today by combining advanced technology with a strong understanding of the business needs and challenges of the Specialty & Commercial P&C Insurance and Reinsurance markets.

We are currently partnered with some of the largest and most cutting-edge names in the market including Beazley and Markel – and our client base is growing rapidly. Over the last 3 years, we have grown from a 15-person start-up to a 140-person scale-up with teams in London at The Ministry, Borough, and Warsaw at Brain Embassy, Czackiego.

Fresh off the back of a $73m Series B funding round from a16z and Battery Ventures, we are now expanding our product offering into the US insurance market, and establishing our US headquarters in New York.

Solution Engineering at hyperexponential

Our Solutions Engineering team of 4 provides a world-class technical capability and domain knowledge to our GTM function, with a mission to supercharge its three core pillars of Sales, Marketing, and Customer.

Our primary objective is to help our customers realise the full value of our platform – we specialise in handling only the most difficult and interesting problems that our customers face, where only a combination of technical depth, market expertise and Renew knowledge will do.

This journey begins long before the sales process, where we develop and maintain a growing suite of demo tools and models that we weaponise during the sales process to clearly communicate the benefits of hx Renew. We welcome and encourage challenges during live demonstrations, where we show slick on-the-fly changes to example models, to highlight the flexibility of the platform.

We typically prove the value and flexibility of the platform in a proof of concept by rapidly building and improving an existing model from the prospect.

Your mission

As a Solutions Engineer you’ll play a fundamental role in the day-to-day execution of the team’s mission.

You’ll be a trusted advisor to our prospects – but you know that trust has to be earned. To do so you’ll use your excellent interpersonal skills and technical credibility to establish a rapport with your counterparts during the Sales process, catalysing a long-term relationship that’ll underpin the success of our future partnership.

You’ll be the experts’ expert, knowing hx Renew top-to-bottom, inside-out – both breadth and depth. You’ll know its limits and which can be pushed. You’ll know every trick in the book, the secret combos, and the cheat codes. You’ll combine all of this with a deep knowledge of insurance technology to present ‘the art of the possible’ (and sometimes seemingly impossible!) to various stakeholders: actuaries, underwriters, IT, and exec.

You’ll work closely across various teams including sales, engineering, marketing, product management, customer and model development. You’ll be customer-centric but business-savvy: creating solutions using the company’s products and pitching them as suitable solutions. You’ll need to actively observe customer behaviour and predict future needs for product development.

This, however, only scratches the surface of opportunity – hyperexponential is growing very fast and our product is being used in an increasing (and sometimes unexpected!) number of ways across the market. If you join us, it’s likely your journey could be similarly fast-paced and surprising!

What will you do?

• Be an integral part of our AI team:
  • Work closely with our AI engineers to test and give feedback on the latest AI functionalities developed internally, ahead of external release.
  • Build art-of-the-possible demos that use these AI capabilities, embedded seamlessly in (re)insurance workflows both on and around the hx Renew platform.

• Running proof of concepts (POCs) to demonstrate the capability of Renew – often requiring you to innovate at the edge of our capabilities as they look to challenge us with their more technical or complex use cases.
• Planning and delivery of product demos to prospective clients with focus of persona based messaging. Personas include actuaries, underwriters, IT, and executive members.
• Contribute to the creation of reusable sales assets to reduce sales cycle, such as:
  • Exploring innovative ways to create interactive demos.
  • Video libraries of product features/demos.
  • New template models that will expedite the POC process.

• Work in sync with the product marketing and engineering teams and develop sustainable and commercially viable products – iterating sales and demo materials to include any new product features.
• Liaise with the marketing team to undertake demand-generating activities such as conferences, webinars, or customer workshops.
• Work with the Model Development Team to share and adopt knowledge and best practices.
• Support the answering of RFP’s and RFI’s for our sales team.
• Role reports into the Lead Solutions Engineer.

What will you need to succeed in this role?

• Strong technical grounding in Python.
• Strong presentation skills.
• Solution-oriented analytical skills.
• Ability to initiate conversations and make a lasting impact.
• Goal focused and winning mentality.

We also highly value:

• Experience working in a customer facing role
• (Re)insurance background, with understanding of the typical Target Operating Model of a (re)insurer, and where Pricing drives value for the client.

Persona

If you’re the right fit for this role, you will be able to show clear evidence that you are:

• A desire to level up – we’ll give you the platform to get you where you want to go and any support you need, but you will set the limits of what you can achieve in this role!
• A self-starter attitude – you can operate autonomously within a high-trust, high-accountability environment. You proactively drive your own personal development and stay up-to-date with the latest industry/tech trends and challenges
• A good listener and can think on your feet – someone who can take on feedback and respond to what the audience wants in a live situation.
• Someone who delivers on commitments – sets yourself ambitious goals and achieves them.
• Team player who likes to work in a fast, challenging and yet rewarding environment. We win and fail as a team.
• Highly data-driven and results-oriented.
• Unwaveringly enthusiastic – because being first to do this in an industry can be challenging!
• Organised and a good planner – able to manage engagements with multiple stakeholders in parallel.
• Inquisitive – understand our clients and the business so that you can help and guide them.
• Persistent and confident in your approach (but without ever being arrogant!)

Interview Process

• Initial phone call to see if we fit
• Technical assessment/roleplay with Solutions Engineering team
  • Present back the Excel model
  • Usual code review/walkthrough
  • Live coding assessment.

• Interview our Lead Solutions Engineer: testing motivation, experience & team fit.
• Values interview
• We offer!