Sr. Solution Configurator – Mirata | UGI Utilities, Inc | Remote (US)

Sr. Solution Configurator – Mirata | UGI Utilities, Inc | Remote (US)

Remote US
Application ends: July 20, 2024
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Job Description

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.

We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.

UGI is committed to acting in a sustainable and socially responsible manner to minimize our impact on the environment and to enrich the lives of our customers, communities, and employees. To learn more about UGI’s workplace culture, sustainability efforts, and commitment to diversity, equity and inclusion (DE&I), we invite you to visit our UGI Corporate sustainability page.

Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!

Job Summary

This position will remain open for application submissions until 4/16/24

This position is responsible for translating business requirements from functional business areas (e.g., Operations, Engineering, EH&S, PSMS, GIS, and other operationally oriented departments) into the Mirata forms solution.  This position will provide primary configuration support for the Mirata application and secondary configuration support for the Esri Explorer and Field Maps applications. This includes involvement in all aspects of project work, on-going functional enhancements, troubleshooting, software patching and legal changes, which pertain to the stated solutions. Collaborates on all phases of the systems development lifecycle (SDLC) with a focus on the analysis, design, and development of configuration-based solutions. Must continuously maintain and develop the necessary skillsets, both technical and analytical, to enhance value-added business solutions and in keeping with the IT architecture.

Duties and Responsibilities

  • Configuration Support: Acquire knowledge of ADC (asset data collection) business processes, related system functions, and gain technical skills in assigned functional area. Broaden capability of the ADC solution set, predominantly focused on the Mirata application, to solve system issues, improve the application, and perform unit, integration, and vendor enhancement testing. Work with business unit analysts and other IT resources, to develop new systems and enhance existing systems to meet changing policy, regulatory and business requirements. Perform configuration to support defined business processes/functions including timely testing and validation of software patches released by the vendor.
  • Third Party Management: Manage applicable third-party vendor relationships. Provide professional and timely responses to technical inquiries from vendors and Suppliers which serve to further UGI’s interests in the application’s function.
  • Troubleshooting: Troubleshoot incidents reported against applicable IT applications. Assist in investigating issues to determine the root cause of problems. Support and monitor daily batch processing, responding to job failures in a timely manner. Provide 24X7 primary and/or secondary support to core applications considered business critical. Follow established change management procedures to ensure that application modifications are implemented in a way that meet internal IT controls.
  • Industry Research: With a focus on product and service development, delivery, and support, keep apprised of current trends in the business marketplace and apply key technologies. Provide input and direction on business unit technology strategies. 

Knowledge, Skills and Abilities

  • Possess analytical skills, which allows for the assessment of business processes and how they guide and shape application functionality.
  • Possess basic competency to comprehend technical design specifications, data tables, and data queries.  
  • Good verbal, written, and interpersonal skills.
  • Understands project plans and is able to clearly articulate their role, project goals, and timelines.
  • Basic knowledge of COBIT5 based IT Governance and Management framework or other structured industry standard methodologies.
  • Organized and detail oriented

Education and Experience

  • Bachelor’s degree in information/computer science, Information Systems, or equivalent discipline is preferred.  
  • At least 6 years of experience in IT/GIS Systems and applications with at least 2+ years of experience supporting business processes, applications or systems with analysis, configuration, testing and/or improvement focus in two of the following components is desired:
    • ESRI ArcGIS
    • ESRI Field Maps
    • ESRI Explorer
    • Mirata Forms
  • ITIL (IT Infrastructure Library) Foundation certification (at hire or within 12 months in position).  

We offer comprehensive benefits, some of which are:

  •  medical, prescription, dental, vision, life insurance
  • disability plans
  • 401(k) matched savings plan
  • paid vacation
  • company stock purchase program
  • wellness programs
  • tuition reimbursement
  • paid parental leave
  • paid volunteer time
  • adoption assistance

UGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer. As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.

As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.