We are looking for an exceptional Infrastructure Systems Engineer to join our team. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance, and security.

Responsibilities:

• Provide technical infrastructure support.
• Manage and resolve client incidents and requests to meet required SLA’s working from a queue and assigned tickets.
• Amend and maintain technical documentation and knowledge base for Client’s customer environments.
• Provide an escalation point for the level one support teams.
• Help build out, maintain and troubleshoot our rapidly expanding infrastructure.
• Adhere to Incident, Security, Problem and Change Management processes as per Client’s customer standards (ITIL Framework).
• To provide after hours on-call assistance and/or escalation on a rotating basis.
• Comply with bA information security policies and procedures at all times

To be successful in this role, you will have;

• Requirements

• Minimum 5 years’ experience in an Infrastructure Support role.

• Microsoft 365, Microsoft Azure, Microsoft server operating system – 2012 or above.

• Microsoft Active Directory (DNS, DHCP, Site &Services, GPO).

• Microsoft Exchange 2013 or above.

• VMware vSphere 6.0 or above / Hyper V.

• Background in IT, computer systems engineering, or systems engineering and analysis.

• Desired skills & experience required for this role:

• Backup Technologies, including Commvault, Veaam, Backup Exec.

• NAS experience.

• Network fundamentals.

• Anti-Virus Technologies, including Symantec, Trend and Sophos.

• Citrix and RDS services.

• Web & Email Proxy Services including zScaler, MimeCast.