Teaching Assistant: IT Support, Good Jobs | Correlation One | Remote (USA)

Teaching Assistant: IT Support, Good Jobs | Correlation One | Remote (USA)

Remote US
Application ends: October 4, 2024
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Job Description

Correlation One is an education technology company who is building the workforce development platform of the future. 

We close skill gaps for enterprises, governments and individuals, while empowering disenfranchised segments of the workforce. By providing training-to-job programs that are 100% free for learners, we eliminate traditional barriers to opportunities. We are committed to helping enterprises like Amazon, Walmart, Prudential, Citadel, Citi, Johnson & Johnson, Target, Morgan Stanley, EY and others reskill their workforces to prepare them for the jobs of tomorrow. We build community-oriented, jobs-first learning experiences that offer a human touch and leverage technology to create best-in-class outcomes for everyone. 

Each program is taught by industry leaders and experts, professors and teaching assistants, delivered virtually to cohort-based learning communities. We currently run over 12 types of programs for 12,000+ learners each year in 10+ countries, and we plan to grow 5-10x in the next two years. 

Correlation One is proud to be ranked #6 in LinkedIn’s Top Startups 2022 list and a Fast Company’s World Changing Idea winner. Join us as we build the workplace development platform of the future! 

Teaching Assistants (TAs) play a critical role in teaching ~20 – 40 learners in Correlation One’s virtual IT Support training program. The TA commitment for our IT Support  training program will be for the duration of 16-18 weeks per program. TAs will be expected to support synchronous sessions as well as provide asynchronous support to Fellows to ensure their success in our training program. 

Program Details

  • The program will be held over the course of 18 weeks, from September 9, 2024 – January 14, 2025. Sessions will take place Mondays and Wednesdays from 7:00 – 9:00pm EST.

A day in the life

Onboarding (Pre-Program):

We will host a live onboarding session, where we will walk through the program elements, set you up on our platforms, and ensure that you are prepared to support our Amazon learners effectively before the program launches. 

All training materials will be provided in advance of, during, and after these onboarding sessions. 

Management and Support (During Program):

  • Attend all LIVE lectures and provide support for the training program as listed below: 
  • IT Support Specialist Training Program (4 hours per week)
    • Tuesdays and Thursdays (2 hours per day)
  • Provide one hour of “Drop – In Office Hours” per week (1 hour per week)
  • Attend the TA Weekly Meeting (30 min each week)
  • Be available for 1:1 office hour requests with assigned learners based on availability. You may set these hours within our parameters, for your convenience. (up to max 4 hours per week)
  • Complete grading of Fellow’s deliverables (1.5 hours each week)
  • Work with fellow instructors and the Correlation One team on ways to improve learner experience

Class support on non-lecture days:

  • Manage the progress of assigned learners
  • Monitor your Slack channel to answer Learners’ questions
  • Review the materials for the week so you are prepared to answer questions
  • Contribute to course design improvement through thoughtful feedback to Correlation One team
  • Participate in the weekly meeting (time TBD)
  • Submit weekly write-ups summarizing the week’s accomplishments and challenges.  This is due by Monday at 8pm EST each week
  • Monitor the  #extra-help channel on Slack throughout the day to answer Fellows’ questions

Who you are

  • CompTIA A+ and CompTIA Network+ certified
  • IT Support professional with exceptional leadership, communication, collaboration, and organizational skills.
  • Empathy, flexibility, patience; passion for working with diverse learners who are new to IT Support content.
  • Experience operating in a fully virtual environment.
  • Excellent written and spoken English language skills.
  • Working experience with the following technical skills/platforms:
    • Windows, Linux, and Mac OS
    • Troubleshooting 
    • Mobile Devices
    • Networking –  VPN, security, remote access
    • Ticket Systems
    • Backup & Recovery

Preferred qualifications

  • Prior teaching experience with adult learners is a plus

Compensation

  • Minimum Base: $5,400
  • Max bonus potential: $1,350
  • You can receive up to this amount, although it is not guaranteed. The amount you receive is based on your performance, as determined by Correlation One. Performance includes, but is not limited to, (a) Satisfactory completion of the Job Responsibilities, (b) Satisfaction of the Fellows you directly manage, as determined through the survey feedback at the end of the Program and other sources of feedback, (c) Engagement with Correlation One and the Fellows through the platforms utilized during the Program. 
  • Office hour compensation: Maximum of 4 hours per week at $40/hr
  • Office hour based compensation will be paid on bi-weekly cadence along with base compensation

This position is accessible for those with other professional responsibilities, including full-time jobs, provided you can commit to regular synchronous support for live class sessions. We require a minimum of 2 weeks’ notice for any planned absences from live sessions or periods when Teaching Assistants are not available (i.e., scheduled vacations, other work commitments, etc.); we will communicate more specific expectations for this during the onboarding process.

Correlation One’s Commitment 

Correlation One is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Correlation One provides a work environment free of discrimination and harassment. Employment decisions at Correlation One are based solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.  We encourage applicants to bring their unique skills, experiences, and outlook to our work environment. 

Correlation One is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Correlation One strives to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidates@correlation-one.com