| \n Graduate Certificate in Management<\/strong>
Graduate School of Business, University of Victoria
(anticipated 2004)<\/p>\nProfessional Certificate in Management<\/strong>
Graduate School of Management, University of Victoria (2001)<\/p>\nBachelor of Economics (deferred)<\/strong>
Flounders University of South Seas, School of Social Sciences<\/p>\nTraining<\/strong>: Hundreds of hours devoted to professional development via in-house training, conferences, and workshops<\/p>\n<\/td><\/tr>| <\/td><\/tr> | | VICTORIA CITY COUNCIL<\/td> | 1996\u2013Present<\/td><\/tr> | Team Leader of Economic Development<\/strong><\/td>| 2001\u2013Present<\/td><\/tr> | Economic Development Coordinator<\/strong><\/td>| 1996\u20132001<\/td><\/tr> | | <\/td> | <\/td><\/tr> | | DEPARTMENT OF EMPLOYMENT, EDUCATION & TRAINING<\/td> | 1992\u20131996<\/td><\/tr> | Account Manager<\/strong>, Employer Servicing Unit\/Flame Region<\/td>| 1996<\/td><\/tr> | Employment Development Officer\/Executive Officer<\/strong>
South Central Regional Consultative Group Inc.<\/td>1995\u20131996<\/td><\/tr> | Regional Trainer<\/strong>, Flame Region<\/td>| 1995<\/td><\/tr> | Manager<\/strong>, Flame Industry Service Center<\/td>| 1994\u20131995<\/td><\/tr> | Assistant Manager<\/strong>, Future Job Center<\/td>| 1994<\/td><\/tr> | Account Manager<\/strong>, Flame Region<\/td>| 1993\u20131994<\/td><\/tr> | Manager\/Assistant Manager<\/strong>, Future Job Center, Youth Special Service Center, Flame Industry Service Center<\/td>| 1992\u20131993<\/td><\/tr> | Provincial Training Manager<\/strong><\/td>| 1992<\/td><\/tr> | | <\/td><\/tr> | | SOUTH SEAS MANAGEMENT DEVELOPMENT<\/td> | 1990\u20131992<\/td><\/tr> | Manager<\/strong><\/td><\/tr>| <\/td><\/tr> | | CANADIAN TAXATION OFFICE<\/td> | 1989\u20131992<\/td><\/tr> | Training Officer<\/strong><\/td><\/tr>| <\/td><\/tr> | | CITY OF NOVA<\/td> | 1987\u20131988<\/td><\/tr> | Economic\/Employment Development Officer<\/strong><\/td><\/tr>| <\/td><\/tr> | | LABOR ECONOMICS BRANCH<\/td> | 1984\u20131989<\/td><\/tr> | Project Officer<\/strong><\/td><\/tr>| <\/td><\/tr> | EXPERIENCE CHRONICLE<\/strong><\/td><\/tr>| <\/td><\/tr> | | VICTORIA CITY COUNCIL<\/td> | 1996\u2013Present<\/td><\/tr> | Team Leader of Economic Development<\/strong><\/td>| 2001\u2013Present<\/td><\/tr> | | A corporate restructure transitioned staff to limited short-term contracts, prompting a swift decline in morale, and the need for greater internal structure, formalized procedures, and streamlined operations.<\/td> | <\/td><\/tr> | \n\n- Restored optimism by devising a team management plan designed to re-establish individual and team goals. Scrutinized and amended position descriptions, resurrected regular one-on-one and team meetings, and spearheaded monthly \u201cissues\u201d meetings where conflicts and problems could be aired and resolved.<\/li>\n
- Integrated risk management protocols into the business planning process so that decision-making was well-conceived and analyzed\u2014a strategy that counteracted the significant human resource shortage.<\/li>\n
- Elevated the profile of transparent communications by reinforcing the importance of cooperation throughout all business units.<\/li>\n
- Won Council acceptance for a set of revised guidelines underscoring the Local Area Development Program.<\/li>\n
- Secured external funding for the Access for Youth employment initiative that surpassed participation and job placement targets by up to 150%.<\/li>\n
- Produced retail summit and retail action plan winning Council endorsement, and developed submissions to the State Government review of the Department of Business Manufacturing and Trade to provide services to small businesses in the City.<\/li>\n<\/ul>\n<\/td><\/tr>
Economic Development Coordinator<\/strong><\/td>| 1996\u20132001<\/td><\/tr> | \n\n- Headed task force in collaboration with a business consultant to formulate Council\u2019s economic development strategy. Built a successful case, winning significant budget commitments from Council.<\/li>\n
- Managed joint state\/Council \u201cCity Center Vital Fund\u201d\u2014an initiative designed to offer cash grants to encourage businesses to settle in the city. Established model for assessing applications used by a panel of representatives from private and public sectors, and local\/state government. Results were impressive with increases in employment estimated at 90% from 50 businesses approved for assistance.<\/li>\n
- Launched a series of improvements to the existing Local Area Development program. Introduced an economic focus, established an application process for awarding grants, and developed a contractual agreement to govern grants awarded.<\/li>\n
- Collaboratively assessed the potential for establishing an export incubator.<\/li>\n
- Developed and established the Victoria City Business \u201cbusiness incubator.\u201d<\/li>\n
- Prepared the International Relations Policy for Council.<\/li>\n
- Collaborated with business organizations to develop an education industry cluster.<\/li>\n<\/ul>\n<\/td><\/tr>
| DEPARTMENT OF EMPLOYMENT, EDUCATION & TRAINING<\/td> | 1992\u20131996<\/td><\/tr> | Account Manager<\/strong>, Employer Servicing Unit\/Flame Region<\/td>| 1996<\/td><\/tr> | | Brought role of the account manager to fruition stemming from needs assessment study in 1993\/94 that determined the viability of servicing active players in the local labour market; provided a single point of contact for business advice and freed the flow of information offering opportunities to match business needs with a range of available government services and program initiatives.<\/td><\/tr> | | <\/td><\/tr> | Employment Development Officer\/Executive Officer<\/strong>
South Central Regional Consultative Group Inc.<\/td>1995\u20131996<\/td><\/tr> | | Drafted the constitution, arranged incorporation, and prepared the draft regional economic development strategy that secured Commonwealth administrative funding of $240K over 3-years, for this combined Area Consultative Committee and Regional Development Organization. As an environmentally sensitive area, initial projects focused on water resource sustainability.<\/td><\/tr> | \n\n- Instrumental in application lodgement process; secured $500K extra funding from the Commonwealth.<\/li>\n
- Spearheaded Jobs Drive campaign accomplishing 132% of target in 1995\/96. The campaign focused on wooing lucrative business input via promotional\/marketing tactics and community activities.<\/li>\n
- Built and sustained a responsive, balanced group of people to form a committee.<\/li>\n<\/ul>\n<\/td><\/tr>
Regional Trainer<\/strong>, Flame Region<\/td>| 1995<\/td><\/tr> | | Established training processes, analyzed staff training needs, and delivered a series of programs to promote multiskilling for increased productivity and motivation. Maintained all confidential training records, and developed a strategic plan to roll out and continually refine the region\u2019s training plan.<\/td><\/tr> | | <\/td><\/tr> | Manager<\/strong>, Flame Industry Service Center<\/td>| 1994\u20131995<\/td><\/tr> | | Controlled budget for the region\u2019s labour market programs, assessed training course proposals from local providers, influenced the training reform agenda and reviewed job seeker and employee-appeal processes. Worked in close liaison with State Regional Development Boards to target labour market programs towards economic development priorities.<\/td><\/tr> | \n\n- Planned and implemented the Department\u2019s \u201cService and Structure Review.\u201d Analyzed accommodation and site layout issues including data and power cabling, office furniture and equipment, and staff re-allocations.<\/li>\n<\/ul>\n<\/td><\/tr>
Assistant Manager<\/strong>, Future Job Center<\/td>| 1994<\/td><\/tr> | | Presided over daily operations, prioritized workflows, and supervised staff. Approved applications for available program assistance, and case-managed complex job seeker\/employer issues.<\/td><\/tr> | | <\/td><\/tr> | Account Manager<\/strong>, Flame Region<\/td>| 1993\u20131994<\/td><\/tr> | | Primary contact for businesses accessing government services and assistance. Delivered a 20% increase in business outcomes over the previous 12-months, successfully trialling the electronic database \u201cBusiness-link.\u201d<\/td><\/tr> | | <\/td><\/tr> | Manager\/Assistant Manager<\/strong>, Future Job Center, Youth Special Service Center, Flame Industry Service Center<\/td>| 1992\u20131993<\/td><\/tr> | | Promoted from Assistant Manager to Manager, overseeing financial management, productivity, and goals.<\/td><\/tr> | | <\/td><\/tr> | Provincial Training Manager<\/strong><\/td>| 1992<\/td><\/tr> | | Managed and delivered staff training to over 1000 employees, focusing on productivity enhancements, and middle-management development. Pioneered the national pilot of the department\u2019s management information system for training and development\u2013later adopted nationally.<\/td><\/tr> | | <\/td><\/tr> | PRIOR EMPLOYMENT<\/strong><\/td><\/tr>\n\n- Manager, South Seas Management Development<\/strong> (1990\u20131992). Instrumental in increasing annual turnovers from $110K to $400K.<\/li>\n
- Training Officer \u2013 Canadian Taxation Office<\/strong> (1989\u20131992). Designed, developed and delivered staff training including change management programs, industrial democracy, and participative management.<\/li>\n
- Economic\/Employment Development Officer, City of Nova<\/strong> (1987\u20131988). Prepared strategic plan for the region subsequent to a comprehensive examination of the local economy, industry base and labour market. The report was later adopted by the Council as part of the city\u2019s corporate plan.<\/li>\n
- Project Officer, Labor Economics Branch<\/strong> (1984\u20131989). Communicated with employers, training providers, industry associations, and employee organizations as part of an in-depth investigation into the labour markets, industries, and skilled occupations. Prepared policy advice reports outlining recommendations for future training and labour market programs.<\/li>\n<\/ul>\n<\/td><\/tr>
PROFESSIONAL & COMMUNITY MEMBERSHIPS<\/strong><\/td><\/tr>| <\/td><\/tr> | Canadian Business Economists
Canadian Human Resources Institute
Institute of Public Administration Canada\nLife Member, Woodpile High School Old Scholars Association
Past Management Committee Member & Treasurer, Western Enterprise Development Agency<\/p>\n<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
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