Advertising Associate Resume Sample

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FirstName LastName

Street Address
City, ST ZipCode, Country
Email Address

Home: Phone #
Mobile: Phone #

Client Relationship Management / Business Customer Acquisition


• College graduate with a unique blend of experience in customer acquisition, sales/marketing operations management, client relationship management, and team building in commercial (B2B marketplace.

• Creative, energetic developer of high-level (95%) repeat and referral business. Enhanced revenues, expanded customer account base, and boosted client retention by selling and cross-selling full-service, custom-designed flooring solutions for discriminating buyers within a highly competitive market.

• Solid customer relationship management skills, with the ability to build on credibility and gain clients' respect and trust quickly. Motivated team player willing to “go the extra mile”, partnering with customers and contractors to devise optimal design options for projects ranging from $10,000 to $40,000. Additional proven skills and experience in:

  • Client Relationship Management
  • Operations Management
  • Customer Acquisition Strategies
  • Consultative Sales
  • Communications
  • Revenue Growth
  • Opportunity Identification
  • Account Development
  • Training Management 

Education & Training

Bachelor of Arts, Visual Communications – Kean University, Union, NJ – May 2006
Courses: Interactive Media Design, Photography, PhotoShop, Graphic Design, Visual Communications
Technology Summary: Windows XP/ME, Microsoft Office 2000/2003/XP (Word, Excel), Quark Xpress 5, Adobe Illustrator 10, Adobe PhotoShop 7, Macromedia Flash 5, Internet, PC and Mac platforms.


Professional Experience

CAPITOL TILE, MARBLE, & FLOORING – Union, NJ 1998 – present

Family-owned subcontracting firm (tile, hardwood flooring, and carpeting) catering to the upscale construction trade.

Project Manager / Designer (functioning as Operations Manager/Business Developer)
Worked full-time while attending college (GPA 3.8). Promoted to Operations Management in 2001, and supervise 12 F/T and 8 P/T employees. Work in tandem with owner, branding and guiding thriving business.

• Sales Growth. A key player in propelling business within 7 years from $80,000 to $2.5 million. Initiated direct marketing cold calls with new-home general contractors, growing major contractor accounts from 3 to 10 (single-family home and condo projects increased from 30 in 1998 to 150 projects in 2004).

• Customer Relationship Management. Collaborate with homeowners and contractors to design and develop elaborate layouts, becoming a trusted project advisor. Utilize solution-selling techniques and creative design skills to create added value and extend relationships, cross-selling and up-selling to generate additional revenues and solidify account penetration.

• Training & Team Motivation. Develop, schedule and motivate 4-6 work crews (3-5 labourers and mechanics each) for custom new-home flooring construction projects. Handpicked to train and supervise employees in new installation techniques, quality production, and top-notch customer service practices.

• Leadership. Chosen to run daily operations, including sales and business development, benchmarking streamlined operations processes and innovative marketing strategies to promote best-in-class services.

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