Operations and Management Executive Resume Sample

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Area Director / Regional Director · General Manager · Operations Manager

General/Operations Management professional with creative vision and flawless execution.  Proven expertise in expanding product/program lines, increasing revenue streams, and capturing market share in the highly competitive Health and Fitness industry. Leadership role in health and fitness clubs expansion (15 green-fields and 10 acquisitions). Key contributor to market dominance on East Coast.

Hands-on P&L role in strategic planning and initiative management, multi-site operations, recruitment and training (60 management and 1000 line staff), team building, and project management. Met or exceeded revenue/development expectations for 20+ years. Experienced in:

  • Revenue & Market Expansion
  • Staff  Development
  • Financial Performance
  • HR Management
  • Sales & Marketing
  • Branding
  • Acquisitions
  • Business Development


FITNESS CLUBS INTERNATIONAL, Washington, DC (corporate headquarters)
1984 – 2006
Leader in Health & Fitness Industry ranked 2nd in U.S. and 7th worldwide (based on revenues) with 365,000 members at 132 clubs and 7,200 employees.

General Manager – Columbia Fitness Club (CFC), Columbia, MD
Full P&L responsibility for sports club ranked 1st in suburban-DC market. Managed 20,000 SF club with 2000 members, and supervised 40 management and line staff. A key player in strategic planning, business development, operations, sales and marketing, brand building, PR and community relations, customer service/retention, human resources, administration, and technology performance.


Challenged in company restructure and brand-building initiative to deliver smooth-running, profitable operations and sales in high-profile fitness club facility. By 2004 Voted “Best Health Club” in the DC-Metro area. Introduced new product and service lines, negotiated cost reductions (from 10% to cost of the item) with vendors, collaborated in succession planning and team building, and led major revenue and profitability increases (demonstrated by financial metrics below):

Area Manager – CFC, Columbia, MD
Oversaw operations and explosive growth of suburban-DC clubs. Full P&L responsibility for Sales and Marketing, Systems, Finance, SOP, Customer Service, Multi-Unit Management, HR, Initiative Management, Succession Planning, Recruiting, Training and Management Development.

      • Start-up and Acquisition Leader. Delivered strong revenues and development results in the soft market: spearheaded growth from 1 club with 500 members (starting revenues of $1.4M) to 6 clubs with 13,200 members and annual revenues of $14.5M (2003). Clubs ranged in size from 20,000 SF to 200,000 SF on 23 acres. Managed and motivated team that grew to 550 employees. Chosen as a member of Washington, DC Mayor’s Health & Fitness Council Committee in 2003.
      • Technology Improvements. Played key team role in 2002-2003 rollout of Club Networks, an integrated enterprise software solution for sales reporting with online point-of-sale/real-time sales, tracking, financial, and reporting capability. In 2000 successfully launched an automated Fitness Database, as well as online direct payroll processing IT system (Kronos).

General Manager – Washington, DC Fitness Club (DCFC), Washington, DC
Directed operations of the largest sports club in the DC market (8 locations), with full P&L responsibility. Supervised 30-60 management and line staff, including recruitment, training and staff development.

      • Acquisitions and Revitalization. Designated Lead Management Trainer for new Manager Orientation, including Senior Management. Initiated Employee Cross-Training Programs, New Employee and Customer Service seminars, monthly performance incentives, and SOP guidelines for training, operations, maintenance, tracking and production. Negotiated cost-saving contracts with outside vendors. Oversaw multi-million-dollar club renovations.
      • New Technology and Products. In 1997 transitioned club from manual to a computerized system for sales tracking (Sales, Leads and Management System software), increasing accuracy and turnaround time for sales reporting. First to introduce electronic funds transfer.

Previous FCI Career History:
Progressive promotions from Sales Consultant through Sales Supervisor to Area Membership Supervisor (supervised 36) as the company grew from 3 to 9 locations. Set year-over-year (YOY) sales records, pre-sold and assisted in opening 7 clubs, and initiated performance improvement processes.


Bachelor’s Degree Program, University of Maryland, College Park, MD 2000
Certificate, Managing Performance, American Management Association 1999
Certificate, The Manager’s Role in Professional Management, AMA 1998
International Racquet Sports Association (IRSA) Conventions & Seminars 1986-1998

Fitness Clubs International (FCI) Management & Sales Awards

Service Recognition Award for Outstanding Achievement in Sales & Marketing 1999
Certificate of Achievement “Employee Primer” Award 1997
Certificate of Achievement for “greatest drop in cancellation percentage”  1996

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