Technology Manager Resume Sample

This reverse chronological resume format lists job experience starting with your most recent position and ending with your first job. Is widely accepted and is applicable to most job seekers. The reverse chronological order resumes are easy to read and can highlight career growth.

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Forward-thinking, talented technology professional with a keen understanding of IT management and operations. Combines strengths in technology planning, operating standards and procedures, and IT infrastructure to impact cost reductions and resource maximization. Respected manager able to mobilize and lead technical teams of engineers and IT specialists to achieve company goals and long-term IT objectives. Able to maintain and foster effective relationships with top management and company leaders.

Core Strengths

• Systems Design & Implementation • Network Management
• Technology Enhancements • IT / Capacity Planning
• Hardware / Software Solutions • Network / Data Security
• Database Development • Policies & Procedures
• Staff Leadership & Training • Productivity Improvement
• Budget Development / Administration • Project Management
• Contract Negotiations • Help Desk Operations
• Multiple Operating Systems • Vendor Relationships
• Disaster Recovery Plans  

Technical Proficiencies

Operating Systems: Windows 2000 server, Windows 2000 Professional, Windows 2003 Server, Windows XP
Servers & Workstations: HP, Dell, Gateway
Software Applications: Cisco Unity Server, Cisco Call Manager 4.1, Microsoft Exchange 5.5, 2000, 2003, MS Update services, Norton AntiVirus Suite, Arcserve, Active Directory, MS Office Suite, Timberline

Technical Training

Certificate in Micro Computer Business Systems - Computer Learning Center, Paramus, NJ (1997)
Computer Design and Integration • Cisco Call Manager 4.1 • Cisco Unity Server • CCNA - Citrix MetaFrame 1.8 • Track-On Internetworking with TCP/IP on Windows NT and 2000 • Administering Windows 2000 Server and Workstation Computer Learning Center- MBS

Career Progression

IT Manager / Systems Engineer, Applied Housing and Management, Hoboken, NJ 2001 to current

Challenge: Build a solid IT infrastructure system and develop company-wide policies and procedures.

Technical Summary: Citrix MetaFrame 1.8 Farm / Nfuse, Cisco Router/Hubs/Switches, Firewall/VPN, Thin Client Support, ARCservIT, Cisco Unity Server, Cisco Call Manager 4.1

Brought onboard to upgrade and overhaul outdated systems and services and standardize technical operations for 10 remote locations. Managed full scope of IT services, including software purchases, audio / visual requirements, electronic needs, desktop functions, network maintenance and support, and phone system administration. Interfaced with project managers and engineers to coordinate computer connections and telecommunication services. Supervised and trained two employees and administered a technology budget for up to $150,000. Reported directly to the CEO and CFO.

Performance Highlights:

• Increased work productivity (20-25%) by switching from the costly phone system to VoIP telephones, which significantly reduced operating expenses and curtailed excessive phone activities.

• Developed new server room and operations – complete with upgraded servers and qualified staff – and devised IT policies, rules, and regulations for company use.

• Worked with Architects and Engineers on designing new office(s) and facilities.

• Maximized vendor relations to seal beneficial partnerships for products and services in long-term technology planning and future purchases; made direct recommendations to upper management.

Project Leader / Systems Engineer, AKA Enterprise Solution, New York, NY 1999 to 2001

Technical Summary: Microsoft Exchange 2003, Outlook Web Access, Citrix MetaFrame Farm / Nfuse, IIS 5 / FTP, Cisco Router/Hubs/Switches, Thin Client Support, ARCservIT

Managed internal servers and workstations, monitored hardware and software purchases/upgrades, and served as team leader for up to seven system engineers. Sourced and repaired outstanding technical issues with Citrix servers and corrected inconsistencies. Maintained classroom facilities and ensured hardware and operating systems were at optimal performance for software training classes. Oversaw $100K purchasing budget. 

Performance Highlights:

• Created company handbook and user guide for new employees regarding network and remote access capabilities.

• Developed customized “Help” documentation to assist users with network operations.

• Facilitated partnerships and contract negotiations with vendors for technology enhancements and product/service purchases.

• Recommended and received approval to institute dedicated technical staff to handle in-house technical issues; the company was able to increase revenues by sending engineers on more sales presentations.

Infrastructure LAN Administrator, Summit Bank, Ridgefield Park, NJ 1997 to 1999

Assumed role as senior systems engineer and support serving ten bank locations throughout New Jersey and New York; provided top-level server support on a 24-hour basis. Expanded responsibilities included help and desktop support for 800 to 1,000 workstations. Proactively sought new employment due to company merger which later resulted in company-wide layoffs.

Technology Consultant, NAPPCO, New York, NY 1996 to 1997

Technical Summary: NT 4.0 Server, Terminal Server and Citrix, NT Workstation 4.0, Microsoft Exchange 5.5/Outlook Web Access, ARCserveIT, Shiva Network Modem

Won a highly competitive bid as a technology consultant. Revamped the entire network/server system, implemented MS Exchange, and set up a small IT department along with standard policies and work regulations. Recruited, hired, and trained qualified personnel.

LAN Administrator / Technical Support, Palisades Safety & Insurance, Hoboken, NJ 1995 to 1996

Technical Summary: NT 4.0, NetWare 3.X, 4.X networks, Citrix Winframe, MetaFrame, ARCserve, Microsoft Exchange

Provided network administration and installation; provided technical support for servers and workstations; created and managed user accounts.

Technology Consultant, Bowmed Consulting, Fairlawn, NJ 1994 to 1995

Installed hardware and medical billing software for various medical facilities and doctor’s offices. Delivered on-site technical support and staff training on network and desktop systems.

LAN Administrator / Technical Support, Crest Audio, Paramus, NJ 1993 to 1994

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Other Technology Manager Resume Sample Info

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