Zealgroup

About Zeal Group Zeal Group is an award-winning FinTech organization offering a variety of financial products and services. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence span Europe, Asia, North and South Africa, th

Job Responsibilities Responsible for the development, maintenance, and continuous optimization of AI Customer Service Chatbots, including improving bot response quality, reducing escalation-to-human rates, and enhancing customer satisfaction Manage customer service-related tools and platforms, inclu

We are seeking a high-caliber Global Treasury Manager to lead our global treasury function. This role is designed for a strategic professional who excels in managing liquidity and risk across both traditional finance and decentralized environments. You will be responsible for safeguarding group asse

About Zeal Group / Traze Zeal Group is an award-winning global FinTech business with a strong international presence across Asia, Europe, MENA, and South America, delivering multi-asset trading solutions through its brands and technology-led platforms. Through Traze, the business provides access to

负责企业数据仓库的设计、开发、维护与优化，搭建符合业务需求的数仓架构，实现多源数据的整合、清洗、转换与加载（ETL），保障数据的准确性、完整性和时效性，支撑企业数据资产沉淀与治理工作。 负责BI报表全流程开发，包括需求梳理、指标定义、数据提取、可视化制作，设计交互式仪表盘、常规报表及专项分析报表，满足业务部门的数据分析与决策支持需求，将 raw 数据转化为可落地的业务洞察。 运用Python或Java语言进行数据开发、脚本编写，优化数据处理流程，提升数据开发效率与系统性能，解决数据开发及BI报表制作过程中的技术难题。 配合业务部门梳理数据需求，提供数据咨询与技术支持，推动数据驱动业务决策，参与

Role Summary: This role sits within the Client Experience department, focusing on understanding Customer Service workflows and operations, and translating them into scalable, system-driven solutions. The Product Operations executive will act as a key bridge between Customer Service and product teams

Key Responsibilities 1. Customer Service Performance Monitoring (KPI) Track and analyze key Customer Service KPIs such as CSAT, response time, handling time, and resolution rate Develop and maintain dashboards and reports to provide clear performance visibility Identify performance gaps and recommen

Role Overview We are looking for a strong, hands-on, and mature Talent Acquisition & Senior HR Operations Specialist to support our business operations and workforce growth in Indonesia. This role is ideal for someone who is confident in managing the end-to-end recruitment process, has a strong loca

We are seeking a proactive and service-oriented Client Relationship & Account Manager to join our dynamic team. This role is pivotal in driving dual growth through exceptional client service and sales acumen. You will be responsible for reactivating dormant client portfolios, converting inbound digi

Zeal Group is an award-winning FinTech organisation offering a variety of products. Established in 2017, we have rapidly expanded to a team of over 700 employees globally. Traze is a subsidiary brand of Zeal Group. Our headquarters are in London and have offices spanning Europe, Asia, North and Sout

BDM’s are Zeal’s front line with clients and their first point of contact. Every BDM strives to have a positive impact on the client’s experience with Zeal. Giving each client added value through knowledge, trust, and support. All while clearly impacting Zeal’s bottom line through an increase in acc

About Us Traze is a subsidiary brand of Zeal Group, a globally recognized and award-winning FinTech organization offering cutting-edge financial services. Since Zeal’s establishment in 2017, we have expanded rapidly, now boasting a team of 700+ professionals worldwide. With our headquarters in Londo

Role Overview This is a technical, hands-on role reporting to the AI Lead. You will be responsible for building, maintaining, and scaling the AI and automation infrastructure within the Client Experience Department. The role involves managing standard SaaS platforms, architecting custom LLM solution

As the core leader of the company’s growth function, you will lead the end-to-end go-to-market (GTM) growth build for C-end APP in the core regions of emerging markets (including Southeast Asia, the Middle East, South America, etc.), developing and implementing full-cycle strategies for user acquisi

Zeal Group is an award-winning global FinTech powerhouse with 700+ professionals across London, Europe, Asia, MENA, and South America. Through our subsidiary Traze, we deliver advanced multi-asset trading solutions across Gold, Oil, FX, Indices, and Cryptocurrencies, built for today’s fast-moving, h

Zeal Group is an award-winning global FinTech powerhouse with 700+ professionals across London, Europe, Asia, MENA, and South America. Through our subsidiary Traze, we deliver advanced multi-asset trading solutions across Gold, Oil, FX, Indices, and Cryptocurrencies, built for today’s fast-moving, h

Zeal Group is an award-winning global FinTech powerhouse with 700+ professionals across London, Europe, Asia, MENA, and South America. Through our subsidiary Traze, we deliver advanced multi-asset trading solutions across Gold, Oil, FX, Indices, and Cryptocurrencies, built for today’s fast-moving, h

We are currently seeking a highly qualified Technical Project Manager to join our team. This role focuses on cross-departmental coordination and driving digital transformation initiatives, requiring a composite talent with strong project management capabilities and a deep understanding of IT consult

Zeal Group is an award-winning global FinTech powerhouse with 700+ professionals across London, Europe, Asia, MENA, and South America. Through our subsidiary Traze, we deliver advanced multi-asset trading solutions across Gold, Oil, FX, Indices, and Cryptocurrencies, built for today’s fast-moving, h

Role Overview We are looking for a Payment Owner for ZFX Greater China region, responsible for the selection, evaluation, and continuous optimization of Payment Service Providers (PSPs) in the GC market. This role is data-driven and judgment-oriented. The ideal candidate should be able to assess bot