Hiring Plumbing Customer Service Rep / Dispatch

Fl-St. Petersburg-mid

OtherCustomer Service Rep

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Quick Summary

Key Responsibilities

Customer Service & Dispatch: Answering and managing incoming customer calls regarding plumbing services. Gathering customer information and logging service requests accurately in ServiceTitan.

Technical Tools

OtherCustomer Service Rep

Benefits:

401(k)
Company parties
Dental insurance
Health insurance
Flexible schedule

A CSR Dispatch/Accounts Receivable position in a plumbing company combines customer service, and accounts receivable tasks. scheduling technicians, maintaining customer records, and handling billing and payment collection. Essentially, it's about ensuring smooth service delivery from initial customer contact to final payment.

Key Responsibilities:

Customer Service & Dispatch:
- Answering and managing incoming customer calls regarding plumbing services.
- Gathering customer information and logging service requests accurately in ServiceTitan.
- Scheduling appointments and dispatching technicians to job sites.
- Keeping customers informed about technician arrival times and job progress.
- Handling customer inquiries, complaints, and resolving issues.
- Pulling permits and scheduling inspections.
Accounts Receivable:
- Generating invoices for completed plumbing services.
- Processing payments and maintaining accurate customer account records.
- Following up on overdue accounts and resolving billing discrepancies.
- Assisting with accounts payable activities and providing necessary documentation.
Other Responsibilities:
- Maintaining customer databases and ensuring accurate information is recorded.
- Utilizing dispatching software and other relevant tools.
- Supporting service technicians and communicating effectively with all stakeholders.
- Contributing to a positive customer experience and building strong relationships.
- May be involved in other administrative tasks such as generating reports, pulling permits, etc.

Required Skills:

Excellent communication and interpersonal skills.
Strong customer service orientation and problem-solving abilities.
Proficiency in using dispatching software and other relevant tools.
Ability to multitask, prioritize tasks, and manage time effectively.
Attention to detail and accuracy in record-keeping.
Knowledge of plumbing services and common issues is helpful.
Basic accounting and bookkeeping skills for accounts receivable tasks.
*Must be willing to work on call as we are a 24/7/365 emergency service company.