Customer Service Rep (Inbound/Bilingual) - 18944

We are a U.S.-based professional services firm seeking a Bilingual Customer Service Representative to serve as the first point of contact for inbound client communication. This role is heavily phone-focused and requires someone with exceptional communication skills, patience, and a highly professional demeanor.

You will manage a steady flow of inbound calls while also supporting administrative workflows, including the electronic serving of legal documents. This is a critical, client-facing role where tone, clarity, and reliability are essential.

• Answer and manage inbound phone calls in a professional, courteous, and efficient manner
• Serve as the first point of contact for clients, partners, and external stakeholders
• Route calls appropriately and take detailed, accurate messages when needed
• Maintain composure and professionalism when handling sensitive or time-sensitive matters
• Provide clear and helpful information while representing the company at a high standard

• Assist with serving legal documents electronically to defense counsel
• Maintain accurate records of communications and document activity
• Support internal workflows using case management systems (e.g., MerusCase or similar)
• Ensure all tasks are completed with a high degree of accuracy and timeliness

• Fluent in English and Spanish (spoken and written)
• Neutral or minimal accent with strong phone presence
• 2+ years of experience in:
  • Customer service
  • Call center or reception roles
  • High-volume inbound call environments
• Excellent verbal communication and listening skills
• Strong attention to detail and organizational ability
• Reliable, high-speed internet connection (with backup solution strongly preferred)

• Experience in legal, professional services, or administrative environments
• Familiarity with MerusCase or similar case management systems
• Experience handling sensitive or confidential information
• Prior experience supporting U.S.-based clients or teams

• Full-time, remote position
• Must be available to work U.S. business hours (EST)
• Call volume is generally manageable, with support systems in place during peak times

• Consistently professional and clear communication on every call
• Positive experience for all inbound callers
• Accurate and timely handling of document serving and administrative tasks
• High reliability with minimal downtime or connectivity issues

• Stable, long-term opportunity with a professional U.S.-based firm
• High-impact role with direct visibility into daily operations
• Ideal for candidates who thrive in structured, communication-heavy environments