IT Operations Engineer 資訊系統工程師

17LIVE 正在尋找一IT Operations Engineer (資訊系統工程師)！
我們是Security & Operations 簡稱SecOps。SecOps的理念是：“讓每個人都變得更有生產力，更有效率“
我們希望這位IT Operations Engineer (資訊系統工程師)可以同意我們的理念，並與我們一起實現它。
到目前為止，17LIVE一直保持快速增長。 我們目前在台灣，日本，香港和美國設有辦公室。 我們也有同事在其他國家/地區進行遠程工作。
你能夠有機會與全球各地的同事跨國合作。而為了使每個部門共同成長，SecOps部門扮演著非常重要的角色。希望你能夠加入我們。

We are looking for an IT Operations Engineer who will be responsible for managing worldwide Information Technology.
We are Security & Operations (SecOps), which mission is: “To make everyone more productive and efficient.”
We hope this IT Operations Engineer can agree with our philosophy and achieve it with us together.
So far, 17LIVE keeps growing fast. We have offices in Taiwan, Japan, Hong Kong and America. We also have colleagues work remotely in other countries.
You can have the opportunity to work with worldwide colleagues. In order to let each department grow together, the Technology Service SecOps department plays a very important role.

Responsibilities

• Manage and support global IT infrastructure and enterprise systems, including network services, VPN, ERP systems, Google Workspace, Slack, and endpoint environments.
• Oversee IT operations activities such as system implementation, integration, configuration, and ongoing maintenance to ensure stability, security, and high availability.
• Manage IT asset lifecycle, including procurement, inventory tracking, assignment, maintenance, and decommissioning of hardware and software assets.
• Develop, implement, and enforce IT security policies, including access control, personnel security, and operational security standards.
• Support ISO 27001 / ISMS compliance, audits, and continuous improvement initiatives.
• Monitor, investigate, and respond to security incidents, vulnerabilities, and operational risks in coordination with relevant stakeholders.
• Troubleshoot and resolve hardware, software, network, and system-related issues in a timely and efficient manner.
• Collaborate with cross-functional teams and vendors to support IT projects, operations, and infrastructure improvements.

Requirements

• Minimum 2+ years of experience in IT Operations, System Administration, or related IT support roles.
• Hands-on experience managing enterprise tools such as Google Workspace, Slack, SAP, and endpoint security solutions (e.g., SentinelOne).
• Experience in IT asset management, including inventory control and lifecycle management.
• Familiarity with identity and device management platforms such as JAMF and/or Snipe IT is a plus.
• Experience in MacOS and Windows environment administration.
• Experience or exposure to ISO 27001 / ISMS frameworks is highly desirable.
• Experience with AI-driven automation or workflow automation tools is a strong plus.
• Strong troubleshooting, analytical, and problem-solving skills.
• Fluent in English (written and verbal communication preferred).