Product Manager

SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!

As a Product Manager, Insurance Platform at SeekWell, you'll own the strategy, roadmap, and execution of products and capabilities that help customers seamlessly use their vision insurance benefits across 1-800 Contacts and The Framery. 

Insurance is one of the fastest-growing areas of our business and a key driver of customer experience, operational efficiency, and revenue growth. You'll partner closely with Engineering, Finance, Customer Operations, CRM, Marketing, and Insurance leadership to build scalable solutions that improve claims processing, provider integrations, benefit visibility, reconciliation, and platform automation. 

This role sits at the intersection of technology, operations, and business strategy. You'll solve complex problems, leverage data to drive decisions, and help shape one of SeekWell's most important growth platforms. 

• Hybrid: Work from home with 2 days per week onsite in Draper, UT
• Increased onsite collaboration during onboarding and key project milestones
• Partner closely with Engineering, Finance, Customer Operations, CRM, Marketing, and Insurance stakeholders 

• →Own the Insurance Platform strategy, roadmap, prioritization, and execution across 1-800 Contacts and The Framery
• →Partner with Insurance leadership to expand insurance utilization and improve customer access to vision benefits
• →Drive automation initiatives that improve claims processing, reconciliation accuracy, and operational efficiency
• →Collaborate with Engineering to define requirements, write user stories, and deliver scalable solutions
• →Partner with Finance, Customer Operations, and Marketing teams to improve insurance-related customer and business outcomes
• →Work with insurance providers to support integrations, benefit validation, and platform enhancements
• →Use customer, operational, and financial data to identify opportunities, prioritize work, and measure outcomes
• →Lead cross-functional initiatives from discovery through launch and ongoing optimization

• 3–5 years of Product Management experience, preferably supporting platform, data, operational, healthcare, insurance, fintech, or enterprise software products 

• Experience leading cross-functional initiatives involving technical, operational, and business stakeholders
• Strong analytical skills with experience using data to drive decisions and measure outcomes
• Experience working closely with software engineering teams throughout the product development lifecycle
• Ability to define product requirements, workflows, user stories, and success metrics
• Familiarity with SQL and comfort working with data to answer business and product questions
• Strong written and verbal communication skills with the ability to influence stakeholders at multiple levels
• Ability to operate independently, navigate ambiguity, and drive outcomes with limited direction
• Experience leveraging AI-powered tools (e.g., ChatGPT, Claude, Copilot, Gemini, or similar) to improve productivity and decision-making 

• Experience in insurance, healthcare, benefits administration, claims processing, payments, or reimbursement workflows
• Familiarity with APIs, provider integrations, data pipelines, or enterprise platforms
• Experience supporting automation, AI, or workflow optimization initiatives
• Strong systems-thinking mindset with the ability to connect customer, operational, and business outcomes
• Experience presenting recommendations and product strategy to senior leaders