Sales Support Specialist (German-speaking)

1GLOBAL is a technology-driven global mobile communications provider helping enterprises and consumer brands deliver seamless connectivity worldwide. Powered by a best-in-class telecom platform, proprietary eSIM technology, and its own mobile core network across 15 countries, 1GLOBAL operates as a fully regulated telecommunications provider in 43 countries.

Our enterprise team serves internationally operating companies that want to simplify mobile connectivity across borders. Instead of many contracts with different network operators, they get one provider, one platform and consistent processes from 1GLOBAL, including eSIM, IoT connectivity and API integration. We work directly with customers and indirectly through resellers and distributors, in the DACH region and across our other markets. 

As the business grows, so does the administrative workload, from partnerships as well as from direct customer relationships. That is why we are building a sales operations function that supports all sales and partner teams. You will be the first person in this role and shape how it works from day one. 

About the Role

Quotes, orders and contract documents 

• You prepare and update quotes based on our product catalogue and price lists, and keep track of deadlines and follow-ups. 

• You enter orders, coordinate processing from purchase order to activation, and keep customers and colleagues informed on status. 

• You prepare contract documents (framework agreements, annexes, renewals, amendments) in coordination with Sales, Commercial and Legal. 

Partner back office 

• You handle the administrative side of onboarding new resellers and distributors: contract documents, master data, access rights and document packs. 

• You support our partners in the portals (orders, activations, user management) and answer their questions on processes, price lists and documentation. 

• You produce regular reports for and about our partners, for example on orders, activations and base development. 

First point of contact for existing customers 

• You are the first point of contact by phone and email for our existing customers on orders, contract changes and invoice questions. 

• You resolve requests directly or route them to Customer Success, Support or Commercial Finance, and follow each case through to resolution. 

• You log complaints, document them and make sure the customer receives a clear response. 

CRM and reporting 

• You maintain customer, partner and opportunity data in our CRM and keep data quality high. 

• You prepare reports for Sales and management, for example on pipeline, orders and activations, and put together the materials for customer meetings. 

Interface and processes 

• You coordinate between Sales, Partnerships, Pre-Sales, Customer Success, Commercial Finance and Support so that cases move without friction. 

• You document workflows, maintain templates and standard texts, and suggest ways to make our processes simpler and faster. 

• Completed commercial apprenticeship or a degree, plus 2 to 5 years of experience in sales operations, inside sales support, order management or B2B customer service 

• Fluent German and English, spoken and written: you work in both languages every day with customers, partners and colleagues 

• Accuracy, structure and reliability: you keep an overview across many parallel cases and follow through cleanly 

• You enjoy contact with customers and partners, by phone and by email, with a friendly and solution-oriented tone 

• Confident with MS Office (especially Excel) and CRM systems 

• A hands-on mindset: you take ownership, work independently and like building up processes 

• Experience in telecommunications or IT, for example with a network operator, service provider, system integrator or distributor 
• Experience in indirect sales with resellers and distributors 
• Experience with quoting and contract processes in an enterprise environment 
• Additional languages, for example Dutch, Spanish, French, Polish or Portuguese 

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 50% year-on-year under the leadership of successful tech entrepreneurs.
• Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.
• Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors and constantly being exposed to talented and driven individuals.
• Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
• Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
• Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.