HP Onboarding Specialist

Overview:

We’re looking for an energetic and detail-oriented Onboarding Specialist to deliver a welcoming, organized, and confidence-building onboarding experience for newly hired associates. In this role, you’ll play a key part in shaping each new hire’s first impression of the organization, setting the tone for long-term success. You’ll bring a strong sense of ownership and a genuine commitment to ensuring new team members feel prepared, supported, and ready to represent the brand in-store. Working closely with recruiting, field leadership, and internal partners, you’ll help ensure onboarding runs smoothly, communication stays consistent, and new hires transition into the field with clarity and confidence.

• Facilitate engaging virtual onboarding and welcome sessions that set clear expectations and build confidence for new hires entering the field
• Maintain proactive communication with new hires before and after their initial visits, ensuring they feel supported and connected during their first weeks in the role
• Conduct structured early engagement conversations to understand how new hires are adjusting and identify opportunities to strengthen their readiness
• Partner with recruiting and field leadership to coordinate onboarding activities and ensure new hires are fully prepared to begin their assignments
• Monitor onboarding progress and follow through on required training and onboarding milestones with attention to detail and accountability
• Demonstrate a strong sense of ownership for the new hire experience by addressing questions promptly and resolving issues before they become barriers to success
• Build positive relationships with new hires, field leadership, and internal partners to create a consistent and supportive onboarding environment
• Support onboarding coverage across assigned cohorts while remaining flexible to meet changing program needs and hiring volume
• Maintain accurate documentation of onboarding interactions and engagement outcomes in designated systems
• Contribute ideas and feedback to continuously improve onboarding processes and strengthen the overall new hire experience
• Create engaging, polished, professional content for new-hire learning library
• Perform other duties as assigned

• Timely completion of onboarding sessions and early engagement touchpoints
• New hire participation, responsiveness, and overall engagement during onboarding
• Retention trends within the first 30 days of employment
• Accuracy and reliability of onboarding documentation and communication
• Positive feedback from new hires and field leadership regarding onboarding support
• Consistent execution of onboarding standards across assigned cohorts

• High School Diploma or equivalent required
• 2–4 years of experience in onboarding, training coordination, customer support, retail operations, or a related field
• Demonstrated passion for helping others succeed and creating a positive onboarding experience
• Proven ability to build relationships quickly and communicate effectively with diverse audiences
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment
• Self-motivated and dependable, with a strong sense of accountability and follow-through
• Comfortable working independently in a remote environment while maintaining strong collaboration with team members and leadership

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.