B-CPT-11346 Virtual Front Desk & Customer Support Assistant (Bilingual)

Remote WorldwideRemotemid

OtherFront Desk

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Quick Summary

Key Responsibilities

Customer Support & Front Desk Operations Answer incoming customer phone calls professionally and courteously. Assist customers with program registration and enrollment.

Requirements Summary

3+ years of Virtual Assistant, Administrative Support, Customer Service, or Front Desk experience preferred. Excellent English verbal and written communication skills.

Technical Tools

OtherFront Desk

Responsibilities

~1 min read

→Answer incoming customer phone calls professionally and courteously.
→Assist customers with program registration and enrollment.
→Process customer payments securely over the phone.
→Update customer information, including contact details and account records.
→Handle customer questions and concerns while providing timely resolutions.
→Escalate complex issues to the office when necessary.

Maintain accurate customer information within the CRM.
Generate scheduled reports and submit them to the office for printing.
Send internal communications and documents via email.
Document customer interactions, issues, and follow-up actions.
Follow established workflows, policies, and administrative procedures.

Prepare recurring operational reports.
Coordinate updates between customers and the office team.
Ensure accurate recordkeeping and timely completion of assigned administrative tasks.
Support smooth day-to-day office operations through effective communication and organization.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Requirements

~1 min read

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

3+ years of Virtual Assistant, Administrative Support, Customer Service, or Front Desk experience preferred.
Excellent English verbal and written communication skills.
Professional and confident phone presence.
Strong customer service and conflict-resolution skills.
High attention to detail and accuracy.
Excellent organizational and time management skills.
Ability to work independently with minimal supervision.
Comfortable learning new software and following established processes.
Bilingual English/Spanish is highly preferred.

REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Junior-Senior Level
Contracted Hours per Week: 30hours/week
Daily Working Time: Monday–Wednesday: 12:30 PM – 6:00 PM EST
Thursday: 1:00 PM – 6:00 PM EST
Friday: 9:00 AM – 5:00 PM EST
Scheduled Working Days: Monday-Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: Female
LANGUAGES SPOKEN/PREFERENCE: English (Spanish is a strong Plus)
ACCENT PREFERENCE: Level A–B (native or near-native accent required)
REGION PREFERENCES: Any

Contracted Hours per Week: 30 Hours
Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
Daily Working Time:
- Monday–Wednesday: 12:30 PM – 6:00 PM EST
- Thursday: 1:00 PM – 6:00 PM EST
- Friday: 9:00 AM – 5:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement