Technical Operations Center Analysts

Founded in 2005, the 2K label includes some of the most talented game development studios in the world today including: Firaxis Games, Visual Concepts, Hangar 13,  2K Czech and Cat Daddy Games.  Our world-class team of engineers, developers, graphic artists and publishing professionals are stewards of a growing library of critically-acclaimed franchises such as Battleborn, BioShock, Borderlands, The Darkness, Mafia, NBA 2K, Sid Meier’s Civilization, WWE 2K, and XCOM. 2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). 

2K develops and publishes interactive entertainment globally for console systems, handheld gaming systems and personal computers, including smartphones and tablets, which are delivered through physical retail, digital download, online platforms, and cloud streaming services. 2K publishes titles in today’s most popular gaming genres, including shooters, action, role-playing, strategy, sports, casual, and family entertainment.

Our vision at 2K is to create a diverse and inclusion environment to “Come as You are and Feel Equipped to do Your Best Work!” We are dedicated to promoting diversity, multiculturalism, and equality in all that we do. Our communities are focused on increased access and personal growth, and their greatness depends on a diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and perspective. We're an equal opportunity employer, and we're excited to build the future of co-living with the world's most hardworking and passionate people.

Our team is responsible for the infrastructure and operations of all production systems supporting consumers, developers, and customer account services under the 2K label. With systems and services spanning both on-premise and cloud-based data centers, we ensure the backend stays up and running so players can enjoy an uninterrupted gaming experience. We’re looking for a collaborative and proactive engineer who’s ready to make an impact from Austin and beyond.

We are seeking a highly motivated Technical Operations Center Analyst to join our 24/7 Technical Operations Center team. This role is a vital part of our live service operations, critical for maintaining the high availability, performance, and reliability of our global game infrastructure. You will work closely with other technical teams to ensure 2K’s global community enjoys an uninterrupted gaming experience and our studios enjoy uninterrupted development time on their titles. 

The ideal candidate is a composed professional who is eager to grow their technical expertise in incident, problem, and service request management. You must be adept at handling immediate, high-pressure incident responses while remaining process-oriented to help optimize operational workflows and service delivery. A fundamental understanding of IT and technology is a must, with preference given to strong troubleshooters with a bias towards automation. 

• →Actively monitoring and acting as a key escalation point for both expected and unexpected events involving production applications, systems, and cloud infrastructure.
• →Ensuring uptime and performance standards are met for a seamless gaming experience.
• →Acting as the primary point of contact during major incidents to provide clear, regular updates to stakeholders while ensuring the correct technical teams are notified and engaged for resolution.
• →Maintaining post-incident documentation to ensure all major incidents include a comprehensive postmortem, supporting root cause analysis and audit compliance.
• →Ensuring all incident management and operational activities are thoroughly documented and compliant with audits.
• →Managing and resolving incoming technical service requests and user-submitted tickets, ensuring timely fulfillment and a high level of customer service.

• Enterprise Environments: You have 2+ years in large-scale production networks or systems operations, with a strong grasp of reliability engineering principles.
• Collaborative Communicator: You’re able to communicate technical concepts clearly, whether with technical staff or senior management. 
• Adaptable and Agile: You can support a globally distributed team, quickly adapt to new tools, and embrace changes in a dynamic environment. You are interested in learning new technologies and concepts. 
• Customer Centric: You always put the needs of the customer first and think about problems and requests through the lens of the end user.

• Previous exposure to working with a globally distributed team
• Solid interpersonal and communication skills
• Any prior experience with any of the mentioned technologies: 
• Public Cloud Providers: AWS, GCP, and Azure.
• Operating Systems: Linux and Windows in production environments.
• Virtualization: VMware, Proxmox, KVM, Hyper-V, and WS
• Infrastructure as Code (IAAC) Concepts: Terraform, Ansible, Puppet
• Networking: Protocols, firewall permissions, and basic network triage.
• Collaboration: Confluence, Jira, Slack, Zoom
• Are you familiar with at least one of the above-mentioned areas? And are you passionate about learning on the job and through formal training and certifications? You are the one we are looking for!