Technical Operations Center Engineer

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K’s portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA®️ 2K,  renowned BioShock®️, Borderlands®️, Mafia, Sid Meier’s Civilization®️ and XCOM®️ brands; popular WWE®️ 2K and WWE®️ SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR®️ 2K

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role.  If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

Our team is responsible for the infrastructure and operations of all production systems supporting consumers, developers, and customer account services under the 2K label. With systems and services spanning both on-premise and cloud-based data centers, we ensure the backend stays up and running so players can enjoy an uninterrupted gaming experience. We’re looking for a collaborative and proactive engineer who’s ready to make an impact from Austin and beyond.

We are seeking a highly motivated Technical Operations Engineer to join our 24/7 Technical Operations Center team. This role is a vital part of our live service operations, serving as a primary escalation point for the Junior TOC team and remaining critical for maintaining the high availability, performance, and reliability of our global game infrastructure.

The ideal candidate is a composed professional with deep technical expertise in incident, problem, and service request management. While you possess the interpersonal skills to lead during a crisis, your focus will be on the technical architecture, comprehensive documentation, and advanced automation of our operational workflows. You must be a strong troubleshooter with a significant bias toward automation to ensure our studios and global community enjoy an uninterrupted experience.

• →Technical Escalation: Act as a key escalation point for both expected and unexpected events involving production applications, systems, and cloud infrastructure.
• →Infrastructure Maintenance: Maintain our global infrastructure across both on-premise and public cloud platforms.
• →Automation Leadership: Propose and implement complex automation strategies to improve overall efficiency and system performance.
• →SRE Collaboration: Work closely with Site Reliability Engineering (SRE) teams to onboard and implement innovative technical solutions.
• →Performance Standards: Ensure uptime and performance standards are met for a seamless gaming experience.
• →Advanced Troubleshooting: Diagnose and resolve high-level technical issues involving production networks and system operations.
• →Documentation & Audit: Ensure all operational activities and technical configurations are thoroughly documented and remain compliant with audits.
• →Service Fulfillment: Oversee the resolution of technical service requests and user-submitted tickets, ensuring a high level of customer service.

• Experienced: You have 3+ years in large-scale production networks or systems operations, with a strong grasp of reliability engineering principles.
• Collaborative Communicator: You are able to communicate complex concepts clearly in English, whether with technical staff or senior management.
• Adaptable and Agile: You can support a globally distributed team, quickly adapt to new tools, and embrace changes in a dynamic environment.
• Continuous Learner: You are deeply interested in learning and implementing new technologies and architectural concepts.
• Customer Centric: You always put the needs of the customer first and think about problems and requests through the lens of the end user.

• Public Cloud Providers: Expert-level knowledge of AWS. (GCP and Azure a plus)
• Operating Systems: Advanced administration of Linux and Windows in production environments.
• Virtualized Environments: Deep experience with VMware required. Other virtualization platforms (Proxmox, KVM, Hyper-V, and WSL) are a plus
• Infrastructure as Code (IaC): Deep familiarity with Terraform, Ansible, Puppet, and Pulumi.
• Networking: Expertise in protocols, firewall permissions, and advanced network triage.
• Passion for Full Stack: You are passionate about learning the full stack including pursuing formal training and certifications.