Customer Onboarding Support Specialist

3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions. 

You will get to work at a company that combines startup agility with the stability of an industry leader. Partner with enterprise customers and global experts to advance environmental safety and solve complex data science challenges.

Join us and make an impact!

3E’s Customer Experience team is looking for a knowledgeable and customer-focused Customer Support Specialist to support customers across Japan and the broader APAC region. In this role, you will serve as a primary point of contact for users, providing high-quality technical assistance and guidance to ensure a positive experience with 3E’s software products.

You will troubleshoot technical issues, resolve customer concerns, and manage onboarding and implementation activities from post-sale handoff through go-live. Success in this position requires strong technical problem-solving skills, excellent communication, and the ability to collaborate with customers and cross-functional teams.

This is a hybrid role requiring in-office presence three days per week at our Tokyo office. Normal working hours should align as closely as possible with Japan Standard Time business hours, with flexibility for global collaboration and customer needs.

As a Customer Support Specialist, you will play an important role in driving customer satisfaction, product adoption, and long-term retention. You will develop a strong understanding of 3E’s products and services, help customers realize value from the platform, and provide actionable feedback that improves our products, documentation, and support processes.

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  3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on any legally protected categories. For applicants who would like to request accommodation, please contact us here

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  Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.