Head of Membership

New York Cityfull-timeexecutive

OtherMembership

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Quick Summary

Overview

About 3i Members 3i is a rapidly growing, invitation-only membership network for founders and family offices. With a focus on alternative and off-market deal flow, shared benefits, and continuous learning, 3i serves as a kitchen table around which highly engaged high net worth individuals can…

Requirements Summary

You are a commercial operator who has scaled revenue from $15M to $50M+ and know what breaks at each stage of growth. You've led both sales and account management functions and see them as interconnected growth engines, not separate teams.

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3i is a rapidly growing, invitation-only membership network for founders and family offices. With a focus on alternative and off-market deal flow, shared benefits, and continuous learning, 3i serves as a kitchen table around which highly engaged high net worth individuals can discuss and debate compelling, unexpected opportunities in emerging sectors.

3i Members have deployed over $1bn into private deals through the platform, grown to 750+ members across 15+ countries, and built one of the most trusted investor communities in the world.

Now, we are scaling. We are seeking a VP of Membership to architect the commercial operating system that powers our next phase of growth - building a metric-driven engine where renewal is the default and a scalable referral engine where referrals become our primary growth channel.

About the Role

~1 min read

As Head of Membership, you will own the full member lifecycle, from first conversation to multi-year renewal, and build the team, systems, and playbooks that deliver a world-class experience at scale.

You'll lead our commercial function across sales, account management, and member success. You understand that account management is not just retention but a strategic growth lever. You think holistically about the member journey, identifying moments that drive engagement, referrals, and long-term value. You've scaled revenue from $15M to $50M+ and know how to balance white-glove service with operational rigor.

This role sits at the intersection of Sales, Marketing, Product, and the CEO. You'll define pricing and packaging strategy, and build the infrastructure that ensures our most engaged members become our most vocal advocates.

What We Offer

~1 min read

You are a commercial operator who has scaled revenue from $15M to $50M+ and know what breaks at each stage of growth.

You've led both sales and account management functions and see them as interconnected growth engines, not separate teams.

You think in systems—member journeys, lifecycle stages, health scores, intervention playbooks—and build infrastructure that compounds over time.

You are metric-driven but not metric-obsessed. You know which numbers matter and how to move them without sacrificing member experience.

You've worked with sophisticated, high-net-worth audiences and understand the balance between scale and white-glove service.

You thrive in ambiguity and are willing to do the manual work, writing the city strategy, handling executive escalations, personally closing key renewals, to build the playbook.

You are fluent in the mechanics of growth: CRM architecture, dashboarding, compensation design, forecasting rigor. You don't just read reports, you build the tools that make teams faster and smarter.

10+ years in revenue leadership, general management, or commercial operations, with experience scaling revenue from $15M to $50M+

Track record of owning a P&L of $25M+ and building renewal engines or high-touch growth programs from the ground up

Deep experience leading both sales and account management teams, with a strategic view of how AM drives expansion and referrals

Fluency in membership models, marketplaces, fintech, or high-touch B2B environments where relationships and trust are core to the business

Comfort working with UHNW clients, private wealth, or private markets, you understand how to maintain high standards while scaling

Strong operational chops: CRM optimization, data infrastructure, team design, and compensation modeling