Associate Manager, Membership Events

United States·New YorkFull Timemid

OtherMembership

1 views0 saves0 applied

Apply Now

Quick Summary

Overview

OverviewUnder the supervision of the Director of Online Giving and Membership and the Manager of Membership, the Associate Manager of Membership Events leads the planning, coordination,

Technical Tools

OtherMembership

Overview
Under the supervision of the Director of Online Giving and Membership and the Manager of Membership, the Associate Manager of Membership Events leads the planning, coordination, and execution of a robust calendar of membership events for the Friends of the Library, Schomburg Society, and Friends of the Library for the Performing Arts (FLPA). This role emphasizes event strategy, logistics, and on-site execution while maintaining a strong focus on member experience, services, and benefit fulfillment.

The Associate Manager of Membership Events works closely with colleagues in Development, Special Events, Public Programs, Research Libraries, Communications, Creative Services, and Digital to ensure events and benefits are well-planned, well-executed, and aligned with institutional goals.

Some expectations for this role are that within:

1 month, this person will:

Be familiar with all three membership programs, associated benefits, and event offerings
Understand existing event workflows, calendars, and cross-departmental partnerships

3 months, this person will:

Independently manage logistics and on-site execution for member events
Confidently support members before, during, and after events
Provide feedback on and implement updates to standards for event communications, guest management, and inbox processes

6 months and beyond, this person will:

Review and refine membership event benefits, identifying opportunities to enhance value and address fulfillment gaps
Identify and execute at least one event-based or event-adjacent project to increase revenue or donor retention for the following fiscal year
Exercise independent decision-making and implement directives with minimal to no supervision

Responsibilities

Plan, manage, and execute a calendar of at least 15-20 membership events annually, including coordination of timelines, run of show, staffing, and day-of operations
Develop and manage event guest lists, invitations, RSVPs, and check-in processes
Collaborate with Special Events, Public Programs, and Research Libraries to design and deliver meaningful event benefits for Friends of the Library, the Schomburg Society, and FLPA member
Provide on-site leadership at membership events, including overseeing volunteers and staff
Coordinate with outside vendors and internal departments to fulfill event-related and non-event membership benefit
Identify and execute initiatives that increase event attendance, revenue, and member retention
Work with Development Operations and Online Giving teams on event promotion and inclusion in membership newsletters
Stay current on event, membership, and stewardship best practices and recommend improvements
Perform related duties as required