Director, Business Process Outsource Operations

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Quick Summary

Key Responsibilities

https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/ 3M does not discriminate in hiring or e

Requirements Summary

Leads governance and relationship management with BPO vendors to ensure delivery performan

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Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

Requirements

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To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

Bachelor’s degree or higher in business, engineering, supply chain, technology, or operations (completed and verified prior to start)
Twelve (12) years of progressive leadership experience in a private, public, government, or military environment in shared services, BPO operations, service delivery, or global business operations in a private, public, government or military environment.

Additional qualifications that could help you succeed even further in this role include:

Master's degree (preferred)
Demonstrated expertise in vendor governance, performance management, and operational risk oversight.
Strong background in digital transformation, including automation, analytics, and AI‑enabled process improvement.
Proven leadership skills with the ability to influence senior stakeholders and manage cross‑functional teams.
• Experience leading BPO operations in a Global Capability Center or Global Business Services environment.
• Familiarity with global contracts, commercial models, and multi‑vendor ecosystems.
• Background in Lean, Six Sigma, or continuous improvement methodologies.
• Experience driving large‑scale transformation or technology‑enabled operating model redesign.

What We Offer

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3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.

Applicable to US Applicants Only:The expected compensation range for this position is $250,253 - $305,864, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/.

Good Faith Posting Date Range 04/22/2026 To 05/22/2026 Or until filled

All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.

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Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) and Privacy Policy (link here). Before submitting your application, you will be asked to confirm your agreement with the terms.