Engineer - Projects & Field Support

 75F is a rapidly growing technology company based in the US and Bangalore with offices and customers across India. Our investors are led by Bill Gates and include some of the biggest names in climate and technology, and 75F as a company has been named one of the top 100 greenest businesses in the world two years in a row. 

 We realize people do not fit into neat boxes. We are looking for passionate individuals who are committed to developing themselves and working together to solve some of the world’s toughest challenges. We value teamwork, innovation, extreme ownership, and tenacity above all other things. Finally, we believe we can’t build a new future for India without first building a diverse and inclusive team so we hire the best candidates we can based on an evaluation of their potential, not just their past experience in HVAC or IoT. 

 If you motivated by the feeling of accomplishment, of being a part of a winning team, or desire to contribute to a technology that makes a measurable difference to your city, your country, and to all future generations, we want you to join us.

Work Location: Bangalore (Work from Office/Site)

Work Experience- 3-5 years

Job purpose & responsibilities

• Completion of projects end to end – Finalisation of the vendor, completion of the installation as per deadline, and coordination with customer and OEM partners
• This role needs extensive travel across the region and at times other regions within India
• Develop new partners for installation, commissioning and site surveys

• Set up the pre and post-sales customer support infrastructure. Will include call logging, escalation, deployment of in-house & outsourced engineers in the field, call closure, monitoring of customer SLAs.
• Set up post-sales tech support infrastructure. Will include in-depth trouble-shooting on 75F hardware & software platforms, Root Cause Analysis reporting, reference library & training tools, remote installations etc.
• Create infrastructure for providing pre-sales support for site surveys, audits & assist in project proposals.
• Build service sales team for selling value-added services to existing client base.
• Responsible for customer and vendor interactions.
• Responsible for Site Visit and Site Coordination
• To be involved and carry out planning, execution and updates for all daily on-site work
• Work with project engineers to submit proposal and implement technology solution to improve HVAC efficiency.
• Maintain and improve the CSAT score

Qualifications

Qualifications include:

• B.E./B.Tech

Work Experience

• Should have 3-5 years relevant work experience.
• Should have worked with the HVAC industries for majority of his/her career.
• Should have channel as well as Enterprise experience.
• Should have a proven track record of delivering targets consistently.
• Should be familiar with industry-standard CRM/equivalent