Head of Central Operations

Hq - Los Angelesfull-timeexecutive

OtherHead

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Quick Summary

Key Responsibilities

Central Operations Leadership Own and scale Central Operations across all markets Build systems and processes that support rapid operational growth Develop operational playbooks, SOPs,

Technical Tools

OtherHead

8Fleet is hiring! 8Fleet is a rapidly growing LA-based technology and logistics startup building the operational infrastructure for both autonomous and non-autonomous rideshare fleets. As we scale rapidly across markets, we’re looking for a world-class Head of Central Operations to build and lead the systems powering our operational backbone.

About the Role

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We are looking for a highly strategic and execution-oriented operator to lead Central Operations at 8Fleet. This role will own the operational systems, workflows, tooling, and teams that power driver growth, onboarding, launch operations, driver support, vehicle operations, insurance & claims, and fleet readiness across all markets.

You will be responsible for building scalable operational infrastructure while aggressively leveraging automation and AI to improve efficiency, reduce costs, and enable rapid growth. This is not a traditional operations management role — we are looking for someone obsessed with operational leverage, process design, and building systems that scale.

You will manage a lean, high-performing team while redesigning workflows so human effort is focused on high-value interactions and escalations, not repetitive manual work.

This role is ideal for someone who thrives in ambiguity, enjoys solving complex operational problems, and knows how to combine people, process, technology, and AI into a scalable operating model.

Responsibilities

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7+ years of experience in operations, logistics, marketplace operations, customer operations, or related fields
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Experience building and scaling operational systems in fast-paced environments
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Strong process design and operational problem-solving capabilities
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Experience leading teams with a strong focus on accountability and execution
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Deep interest in automation, AI tooling, and operational leverage
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Strong analytical and KPI-driven mindset
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Experience working cross-functionally in high-growth environments
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Comfort operating in ambiguity and building from scratch
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Exceptional communication and organizational skills
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Hands-on mentality — willing to dive into operational details while maintaining strategic perspective

What We Offer

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✓Base Salary Range: $130k-$160k plus annual bonus and strong stock option award

8Fleet is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This job description may be updated at any time without prior notice.