Patient Relations Officer

Key Responsibilities

• Assist in the collection, organization, and handling of patient feedback, complaints, and appreciations, ensuring timely follow-up and appropriate resolution

• Provide operational support to frontline staff in managing patient interactions and facilitating effective communication to support service recovery

• Assist in the preparation and analysis of patient feedback and complaint data, and support reporting to relevant committees for service improvement

• Support the coordination and administration of patient satisfaction initiatives, including data collection and consolidation of insights

• Assist in the design and delivery of newsletters, reminders, or communication materials related to customer service and complaint handling to enhance staff awareness and responsiveness

• Perform any other duties as assigned by supervisor(s) in support of Patient Relations Office functions

Job Requirements

• Holder of a bachelor’s degree in any discipline

• Minimum of 1–2 years of experience in patient relations, customer service, healthcare administration, or a related field

• Strong interpersonal and communication skills, with the ability to handle sensitive situations professionally 

• Good analytical and organizational skills

• Experience in report preparation and data handling

• Interest in customer service improvement and complaint management practices

• Good command of both spoken and written English and Chinese, including Mandarin

• Proficient in MS Office applications
   

Compensation and Employment Terms

We provide a unique employment experience for people seeking careers in hospital and healthcare industry; and offer competitive remuneration packages to the successful candidates. Appointment will be made on a 3-year contract with contract-end gratuity, renewable subject to good performance and mutual agreement.

Application Closing Date

7 October 2026

Personal Information Collection Statement

Data collected will only be used for job application processing. Applicants not contacted by CUHK Medical Centre Limited within eight weeks from the application closing date may assume their applications unsuccessful. All personal data collected will be retained not more than 12 months from the application closing date, and will be destroyed thereafter.