Financial Counselor - OC Hospital

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

The Financial Counselor provides comprehensive financial counseling and insurance support for both inpatient and outpatient patients. This role requires a strong understanding of commercial insurance plans, HMO/PPO plans, Medicare, Medicare Advantage, Medi-Cal, payer contracts, benefits, eligibility requirements, prior authorizations, and healthcare financial policies at a high-level accuracy.

The Financial Counselor is responsible for reviewing and understanding authorizations, identifying authorization and eligibility requirements, and screening patients for potential Medi-Cal eligibility. This position also involves explaining insurance benefits, coverage limitations, deductibles, copayments, coinsurance, and estimated financial responsibilities in a clear, manner. In addition, the Financial Counselor discusses payment options, deposits, payment arrangements, financial assistance, and available charity care programs in accordance with organizational policies

This role is accountable for all functions associated with CCS/Medic-Cal case acceptance to COH which includes family financial and medical screening of patients.  Must have complete follow through for medical and financial eligibility and Center Care Authorization.  Accountable for performing all functions, associated with the Utilization Review process for CCS/Medic-Cal cases in order to maximize reimbursement to the institution.  Will over see the process for Outpatient Medi-Cal and CCS authorizations requests to make sure they are done in a timely and efficient manner.

Work Schedule: Monday - Friday from 8:30 - 5pm PT

As a successful candidate, you will: 

• Completes CCS / Medi-Cal Referrals on all new pediatric patients and follows case until approved for CCS coverage.
• Monitors CCS cases and submits medical documentation to authorize services.
• Performs all Utilization Review for all CCS inpatient admissions, and assists with discharge planning and home health issues.  Completes Medi-Cal inpatient TAR’s for utilization review, works with on-site Medi-Cal nurse to see that the TAR’s are completed and approved timely. 
• Prepares all forms required by Medi-Cal and CCS for treatment authorization requests and extension.
• Works with Patient Business Services on Pending Medi-Cal cases to verify status of application and once the case is approved and/or denied makes sure the registration system is updated accurately.
• Assists Pediatric patient’s families with completion of Charity Care applications for and review for approval based on Charity Care Policy. 
• Prepares and submits authorizations to Medi-Cal for off label drugs.  Works with drug company assistance programs to cover off label drugs that will not be paid for by Medi-Cal.   
• Handles all Medi-Cal dis-enrollments from HMO to Fee for Service.
• Assist with training of new staff on Medi-Cal and CCS regulations, and training of appropriate assignment of Plan/Carriers.
• Internal Contacts: Maintains a positive image when dealing with other departments, patients and physicians   .
• External Contacts: Maintains a positive image when dealing with patients, patient’s family members, state agencies and insurance companies.
• Monitors the Outpatient authorization process to make sure the work is done accurately and notifies management of any problems related to this process.
• Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan.  Practices a high level of integrity and honesty in maintaining confidentiality.
• Performs other related duties as assigned or requested.

• High School or equivalent  Experience may substitute for minimum education requirements.
• Three to five years in related field and or/areas.
• Strong knowledge of Medi-Cal, CCS and third party program billing requirements, and patient billing process. 
• Good understanding of government programs, authorizations and documentation.
• Preferably:  Basic knowledge of how computer systems store/related data in files. Insurance billing requirements. Medical terminology knowledge of ICD-9, CPT-4 and HCPCS coding.

To learn more about our Comprehensive Benefits, please CLICK HERE.