Program Specialist (Multiple Locations)

THIS POSTING IS FOR EXISTING TWC EMPLOYEES ONLY
WHO WE ARE:
We are looking for you to take the next step! The Texas Workforce Commission (TWC) is seeking a Program Specialist I to join the UI Administration & Operational Support (UIA&OS) Department, to help provide Unemployment Insurance (UI) guidance and support to TWC staff across the state. This is an in-office position. The position may be located in one of our two locations at 1411 Brazos St., Austin, Texas, or 301 W. 13th St., Fort Worth, Texas.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:
A detailed-oriented professional ready to perform routine, journey-level consultative services and technical assistance work within the Special Programs Unit. Working under moderate supervision, you will exercise with limited latitude for initiative and independent judgment to research, investigate, and implement critical UI procedures, programs, and services.  

WHAT YOU WILL DO:
- Use the UI benefits system to review all claims for proper payment and conformance to state and federal regulations. 
- Review information and preform functions as needed to ensure high quality and timely processing of assignments.
- Process special program claims, including Disaster Unemployment Assistance (DUA), UI ID assignment issues, appeals decisions and/or other UI related programs as needed.
- Perform advanced adjudication work such as separation and non-separation issues on Regular, Disaster and Extended Benefit claims and issues decisions on UI identity assignment issues.
- May assign work, provide training, assists management and conducts monitoring of special claims staff; assists in developing, and/or maintaining training material and standard operating procedures for the UIA &OS department; may recommend and coordinate activities to produce a more effective program.
- Utilize knowledge of UI to respond to telephone inquiries from claimants, employers, other states and other TWC departments related to UI Special Programs.
- Review procedures for conformance to laws, standards, and regulations and give expert testimony in Appeals Hearings.
- Perform supervisory duties within the parameters of granted permissions.
- Adhere to all Texas Workforce Commission and UI rules, regulations, and policies.  
- Perform related work as assigned required to meet the mission and goals of the department, division, and the Texas Workforce Commission agency.
- Serve our customers, other staff, groups, and situations with high level customer service in accordance with TWC’s mission, vision, and philosophy.
- Perform other duties as assigned.

YOU QUALIFY WITH:
- Six months of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency.
- Relevant academic credits may be applied toward experience qualifications for this position. 
- Acceptance into a TWC Internship or TWC Apprenticeship will satisfy the minimum qualifications.

YOU ARE A GREAT FIT WITH:
- Ability to handle multiple priorities with frequent interruptions.
- Attention to detail and accuracy.
- Recent experience with UI program and UI Benefits System.
- Experience working in DUA & Identity Theft program strongly preferred.
- Microsoft Office (Word, Excel, Outlook) knowledge.
- Bilingual English/Spanish preferred.

Works 40 hours a week during hours of operations. Monday through Friday 7:00 AM - 6:00 PM. Occasional overtime evenings, weekends, and holiday work may be required. Management will set schedule. This is a career ladder position with the opportunity to advance within the established career ladder structure after meeting minimum qualifications, competency requirements, and time in position. Duty involves up to 10% travel within the state of Texas.

YOU GAIN: 
- A Family Friendly Certified Workplace
- Competitive salary: $3,900.82/month 
- Defined Retirement Benefit Plan 
- Optional 401(k) and 457 accounts 
- Medical Insurance 
- Paid time off, including time for vacation, sick and family care leave 
- Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits 

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf 

HOW TO APPLY: 
To be considered, please complete a State of Texas Application for Employment and apply on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.