Dispatcher

• →Manages computer, radio and phone traffic through Security Communications. Includes answering multiple-phone lines, monitoring and responding to electronic notifications, radio monitoring and communication, dispatching proper personnel, use of standard and specialized software programs to maintain a log of locations and call types, as well as arrival and departure times of designated Facilities and Safety Services personnel.
• →Is knowledgeable of Plant Facilities operational areas for immediate communication and efficient dispatch of proper personnel on routine and emergency requests.
• →Competently monitors system-wide alarm systems and reports all malfunctions in the alarm systems to support staff/departments in a timely manner.
• →Monitors traffic and parking areas of the School Service Center Complex.
• →Follows appropriate procedures for visitors and staff entering and exiting the School Service Center Complex, as well as maintaining a daily building sign-in sheet.
• →Monitors and efficiently communicates with fire departments, law enforcement agencies, and 9-1-1; alerting appropriate district personnel of communications with these agencies, when necessary.
• →Monitors available weather warning systems during hazardous weather conditions and updates appropriate district personnel.
• →In emergencies pertaining to USD 259 properties, personnel, and students, dispatchers will follow appropriate protocols for managing the multiple tasks related to the communications necessary in these situations.
• →Provides assistance to the department, as requested.

• Dispatcher will work a standardized work schedule and may include working weekends, holidays and/or evenings and will report to the Supervisor of Security Communications.
• Punctuality and reliability regarding attendance are a must.

• Ability to communicate both verbally and written in order to communicate with others inside and outside of the organization for the purpose of giving and obtaining information
• Ability to communicate effectively with a Supervisor when their discretion is needed
• Ability to perform as an effective team player
• Ability to plan, organize, make decisions and prioritize work to meet the daily demands of the building
• Exhibit a professional manner and a positive attitude
• Use good judgment to make decisions on recurring assignments
• Display a significant degree of professionalism and confidentiality
• Ability to conform to proper standards of professional dress and appearance
• Knowledge of company's mission, purpose, goals and the role of every employee in achieving each of them
• Must be able to work as a team member as well as by him or herself.
• Must be capable of remaining calm during times of crisis, emergencies and other situations involving multiple tasks and management of related security communications.
• Must be able to communicate clearly, professionally and effectively with staff, administration and others via computer, phone and/or radio.

• Contact with personnel within the district and with customers and vendors
• Will be working under the direct supervision of the department supervisor in order to complete day to day tasks
• Will be working with a diverse population requiring the ability to handle all situations with tact and diplomacy
• Must understand and respond appropriately to customer needs and maintain a positive attitude with all customers and colleagues
• Expected to interact with all internal and external customers in a friendly, professional manner and provide quick, responsive customer service

• In order for schools to operate effectively, employees are expected to perform all assigned duties and work all scheduled hours during each designated workday, unless the employee has received approved leave
• Any deviation from assigned hours must have prior approval from the employee's supervisor or building administrator
• All employees are required to report to work dressed in a manner that reflects a positive image of USD 259 and is appropriate for their position

• Previous dispatch experience and/or security related experience preferred.
• Possess good customer service skills
• A high school diploma or GED equivalent is required
• Must be proficient in the use of phones, radios, computers, printers, and standard software programs
• Must also be capable of learning customized district programs and systems

FLSA Status: Non-Exempt