Automotive Assistant Manager

Are you a proven leader with a passion for driving performance and delivering exceptional results? Take the next step in your career with AAA Club Alliance as an Automotive Repair Assistant Manager.

In this key leadership role, you’ll support daily shop operations, mentor and develop technician talent, and ensure every customer leaves with confidence. Your ability to balance hands-on automotive expertise with strong business acumen will help drive efficiency, elevate team performance, and maintain the highest standards of service.

Join a state-of-the-art facility where you’ll work alongside a collaborative team, leverage advanced technology, and grow your career with an organization committed to your success.

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  Supervises and mentors Repair Technicians, ensuring appropriate work assignments based on skill levels.

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  Assists in the hiring, evaluation, training, and development of Repair Technicians and Service Advisors.

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  Provides leadership by exercising firm, fair, and consistent management of all associates.

• Verifies that all repairs and maintenance on vehicles are completed accurately and professionally, following manufacturer guidelines and industry practices. Re-test repaired systems and road test vehicles as needed.

• Manages communication between the Car Care Center and customers, ensuring timely updates and accuracy of repair permissions, agreements, and expectations.

• Assists Service Advisors and Sales Associates in explaining repair recommendations to customers and obtaining approval for necessary repairs.

• Organizes work to maximize efficiency in vehicle movement, parts procurement, and overall job functions.

• Responsible for store operations and sales in the absence of the Manager, including creating estimates and work orders and assisting at the sales counter.

• Opens and closes the Car Care store, ensuring proper scheduling and management.

• Ensures continuous implementation of Car Care policies and procedures, including compliance with OSHA, M.A.P., State, and Hazmat regulations.

• Oversees a clean, well-organized work area and ensures proper maintenance of tools and equipment, including evaluating new equipment and following safety protocols.

• Accurately completes paperwork including repair information on work orders and state/emission inspection details.

• Reviews repair orders with Service Advisors and customers to ensure all requested repairs are completed.

• Monitors workflow and communicates with Service Advisors and Sales Associates regarding wait times and productivity.

• Maintains specific awareness of automotive products and general awareness of ACA’s offerings to enhance customer experiences and drive repeat business.

• Attends automotive meetings and seminars as recommended by management.

• High school degree or equivalent required. A combination of education and experience may be considered in lieu of a degree.

• Minimum of 4 years of experience in the automotive repair industry required.

• Automotive Service Excellence (ASE) certification preferred.

• Must possess and maintain a valid operator’s license.

• Satisfactory pre-and post-employment screening results.

• Effective organizational and analytical skills.

• Effective written and oral communication skills.

• Ability to effectively interaction with others.

• Advanced knowledge of PC-based automotive computer equipment and software applications.

• Demonstrated ability to respond to customer inquiries and refer customers to the associates who can best assist them with Car Care, Travel, Insurance, Membership, Discounts, Financial Services, and other Retail products.

• Ability to adjust work schedule and priorities to meet business needs.

• While performing the duties of this job, the associate is exposed to an automotive shop environment. The noise level in the work environment may at times be loud. The job requires working with automotive tools and equipment, exposure to changes in temperature, and may involve exposure to dust or fumes.

• The physical requirements of the job are for associates to lift equipment weighing up to 50 pounds, and to stand for prolonged periods of time. Must have complete dexterity and fine and gross motor skills.