Corporate Travel Agent, Online Support

Works From Home (job Posting)mid

OtherAgent

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Quick Summary

Key Responsibilities

Answering Calls Reset Passwords- First time user assistance – walk through, assistance finding flights, hotel, car, etc.

Requirements Summary

DUTIES and RESPONSIBILITIES: Answering Calls Reset Passwords- First time user assistance – walk through, assistance finding flights, hotel, car, etc.

Technical Tools

OtherAgent

Are you knowledgeable about the Corporate Travel Industry, but unsure where to turn next for your career? Do you enjoy helping people, but feel unappreciated for your efforts? Do you wish you were employed by a stable and reputable company that has been around for over 100 years? If so, then it sounds like you are ready for a change towards a rewarding future.

Responsibilities

~1 min read

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Answering Calls
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Reset Passwords- First time user assistance – walk through, assistance finding flights, hotel, car, etc.
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Research when call advises lower fare found on alternate site
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Cancelling reservations
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Ticketing Queue
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Issue all on-line tickets that are not set up with auto ticketing.
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Support of auto ticketing reservations Remarks to agents
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Split tickets
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Unused tickets
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ResQCX errors (missing report info, invalid credit cards)
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Ticketless reservations
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Work the schedule changes
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Automate minor changes, continue to work “over 15 minute” changes
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Re-accommodate Misconnects
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Re-issue when necessary
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Email new flights

Profiles
Modify/delete as requested
Run test to sync profiles to Sabre
Remove duplicate profiles
Update company sites
Change/modify site settings
Travel policy update
Testing sites

Requirements

~1 min read

Experience in corporate travel industry or customer service industry
Customer Service

Knowledge of managed on-line booking systems (Concur, DEEM) preferred

Knowledge of corporate travel programs and travel terminology

Strong customer focus and a sense of urgency

Excellent Communications Skills

Team Player

Interpersonal skills – ability to develop and maintain strong relationships

Self-starter with ability to work independently with little supervision

Ability to manage multiple complex projects concurrently

What We Offer

~1 min read

AAA is a great place to work. We provide a stable working environment with challenging and exciting career opportunities. To the qualified candidate, we offer:

✓A competitive starting hourly rate of $19.94 - $32.00; depending upon experience and geographical location.

✓Comprehensive health benefits package

✓Nearly 4 weeks of paid time off accrued during the first year

✓Paid time off to volunteer

✓Tuition reimbursement

✓401(K) plan with company match

✓Complimentary AAA Premier level membership

✓And so much more!