Tag and Title Coordinator

Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail environment where every interaction counts. Don't wait any longer, apply now and take the next step towards a rewarding career!

AAA Club Alliance is actively hiring for an experienced full-time Tag & Title Coordinator! Check out what AAA can offer you:

• The starting base compensation for this position is $19.15 to $24.50 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• This position is eligible to earn incentive pay, with an average payout of $162.00 - $580.00 per month.
• Store hours from Monday to Friday, 8AM to 6PM, and Saturday, 8AM to 5PM; 37.5 Hour Work Week; Must be able to work Saturdays
• No Sundays!
• Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year.

Location Address: 5233 W. Baltimore Pike, Clifton Heights, PA 19018

• Process driver’s license and vehicle registration applications
• Answer and provide guidance to inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications.
• Serves as the lead and mentor of title clerks and oversee that title process is being completed accurately.
• Assemble and prepare all applications for submission to state and/or Tag & Title Administration and meet submission schedule.  
• Manage, document, and research rejected applications/submitted errors and resolve discrepancies timely. 
• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
• Serve as backup by assisting in the functions of Cashiering and IDEMIA services if applicable. 

• → Required sales and customer service experience, ideally in a lead role, with a focus on accuracy and result.
• →Previous working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work is preferred.
• →Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• →Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
• →Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment.
• →Ability to successfully complete all required training workshops provided for Title Service Agents.
• →High school diploma or equivalent required
• →Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

• Ability to successfully complete the On-Line Messenger (OLM) Certification testing within ninety (90) days of receiving system authorization.
• Ability to successfully complete the Basic Agent Services Training course within two weeks of hire.
• Ability to successfully complete the Advance Agent Services Training course every two (2) years.