Tag & Title Coordinator

Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail environment where every interaction counts. Don't wait any longer, apply now and take the next step towards a rewarding career!

AAA Club Alliance is actively hiring for an experienced full-time Tag & Title Coordinator! Check out what AAA can offer you:

• The starting base compensation for this position is $19.15 to $24.50 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.

• This position is eligible to earn incentive pay, with an average payout of $162.00 - $580.00 per month.

• Store hours from Monday to Friday, 8AM to 6PM, and Saturday, 8AM to 5PM; 37.5 Hour Work Week

• No Sundays!

• Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year.

• Process driver’s license and vehicle registration applications

• Answer and provide guidance to inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications.

• Serves as the lead and mentor of title clerks and oversee that title process is being completed accurately.

• Assemble and prepare all applications for submission to state and/or Tag & Title Administration and meet submission schedule.  

• Manage, document, and research rejected applications/submitted errors and resolve discrepancies timely. 

• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.

• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.

• Serve as backup by assisting in the functions of Cashiering and IDEMIA services if applicable. 

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   Required sales and customer service experience, ideally in a lead role, with a focus on accuracy and result.

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  Previous working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work is preferred.

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  Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.

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  Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.

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  Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment.

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  Ability to successfully complete all required training workshops provided for Title Service Agents.

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  High school diploma or equivalent required

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  Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.